High
E11 on Biasi Basica System 2022

Your boiler thinks a flame is present when there shouldn't be one, causing it to shut down for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame simulation (Parasitic flame)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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