Common problems guide

The most common Biasi boiler problems

The faults we see most often across the Biasi range — with plain-English causes, what to check first, estimated repair costs, and whether it's a DIY job or needs a Gas Safe engineer. Based on fault-code data across 24 Biasi boiler models.

347 unique codes
24 models covered
8 DIY-safe (top 8)
8 engineer needed

The most common Biasi faults

01
ER 01 + Reset High DIY-safe

Your boiler has failed to ignite or has lost its flame, which means it has locked itself out for safety.

What to try first

Check that your gas supply is turned on and other gas appliances have fuel.Press and hold the Reset button for 2 to 3 seconds until the error clears.Ensure the condensate pipe (the plastic pipe outside) isn't frozen if it is currently winter.

Est. cost
£120-300
Parts
Ignition electrode, Flame sensing probe, Gas valve
Full guide for Riva Advance M96.24SM ER 01 + Reset
02
ER 02 + Reset High DIY-safe

Your boiler has sensed that it is becoming too hot and has shut itself down as a safety precaution.

What to try first

Wait 15 minutes for the boiler to cool down fully.Turn the selector switch to the 'Reset' position for a few seconds, then back to the heater/tap icon.Check that your radiator valves are open and that the system pressure is between 1 and 1.5 bar.

Est. cost
£120-280
Parts
Overheat Thermostat, Circulation Pump, Main Heat Exchanger
Full guide for Riva Advance M96.24SM ER 02 + Reset
03
ER 03 + Reset High DIY-safe

Your boiler has detected a problem with how it disposes of waste gases or brings in fresh air, causing it to shut down for safety.

What to try first

Check the outdoor flue pipe for any obvious obstructions like bird nests, leaves, or debris.If it is freezing outside, check if the white plastic condensate pipe is blocked with ice.Press and hold the reset button for 5 seconds to see if the error clears.

Est. cost
£100-280
Parts
Air Pressure Switch, Fan, Venturi Tube
Full guide for Parva 24S ER 03 + Reset
04
ER 10 + reset High DIY-safe

Your boiler has detected low water pressure in the system, which prevents it from firing up to provide heating or hot water.

What to try first

Locate the filling loop (the flexible silver hose) underneath the boiler.Slowly open the valve or valves on the filling loop until you hear water entering the system.Monitor the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the valves tightly.Press the reset button to clear the fault code.

Est. cost
£0-160
Parts
Filling loop valve, Water pressure switch, Expansion vessel
Full guide for Riva Advance M96.24SM ER 10 + reset
05
ER + 14 + Reset High DIY-safe

Your boiler has stopped working because it has detected a specific internal electrical fault or a sensor communication error that requires a manual reset.

What to try first

Locate the selector switch on the front control panelTurn the switch to the 'Reset' position for 5 to 10 secondsTurn the switch back to the 'On' (Heating or Hot Water) position and wait for the boiler to restart

Est. cost
£100-£250
Parts
Main PCB (Printed Circuit Board), Wiring Harness, Control Knobs
Full guide for Riva Compact 24S ER + 14 + Reset
06
ER + 25 + Reset High DIY-safe

Your boiler has likely detected a circulation or temperature issue that has caused it to lock out for safety.

What to try first

Locate the selector switch on the front panel and turn it to the 'R' position for 5 seconds, then back to the on position.Check that your system pressure is between 1.0 and 1.5 bar on the pressure gauge.Ensure all radiator valves and isolation valves are fully open to allow water to flow.

Est. cost
£120-280
Parts
Primary Heat Exchanger, Pump, NTC Temperature Sensor
Full guide for Riva Compact 24S ER + 25 + Reset
07
ER + 69 High DIY-safe

Your boiler has detected an electrical configuration error and cannot operate safely, meaning you will have no heating or hot water until it is reset or repaired.

What to try first

Locate the selector switch on the front control panelTurn the dial to the 'R' (Reset) position for five secondsTurn the dial back to the 'On' position and wait for the boiler to restart

Est. cost
£100-280
Parts
Main Printed Circuit Board (PCB), External Interface Connection
Full guide for Parva 24S ER + 69
08
Li High DIY-safe

Your boiler has detected that the water inside the system is getting too hot, causing it to shut down for safety.

What to try first

Check that all your radiator valves are fully openEnsure the boiler pressure gauge is between 1.0 and 1.5 barReset the boiler by turning the control knob to the 'R' position for 5 seconds

Est. cost
£120-350
Parts
Circulation pump, Overheat thermostat, Main Heat Exchanger (if scaled)
Full guide for Riva Advance M96.28SM Li