The 3 most common faults
Your boiler has failed to light the gas flame and has locked itself out for safety.
Check that your gas supply is turned on and other gas appliances are working.Press and hold the Reset button for 2 seconds then release.Wait for the boiler to attempt to restart; repeat up to three times if it fails.
Your boiler has switched itself off because it has detected that the water inside has become dangerously hot.
Check that all radiator valves are fully open to allow water to flow.Ensure there is enough water pressure in the system by checking the pressure gauge.Wait for the boiler to cool down and press the reset button on the control panel.
Your boiler has attempted to light itself four times without success and has turned itself off for safety.
Check if other gas appliances in your home, like a cooker, are working to confirm gas supply.Ensure your gas meter has credit and the emergency control valve is open.Press the reset button on the front control panel once to attempt a restart.
on the Biasi Riva Advance M96.24SM
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Biasi shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue