Common problems guide

The most common Biasi Riva Compact HE M96.28SM/C problems

The faults most likely to send a Biasi Riva Compact HE M96.28SM/C into lockout — with plain-English causes, what to check first, estimated repair costs and whether you need a Gas Safe engineer.

This model is discontinued. Parts can be harder to source and expensive. If repair costs are mounting, a new A-rated boiler may be the smarter choice.
16 documented codes
6 most common
0 DIY-safe checks
6 engineer needed

The 6 most common faults

01
2.02 High Engineer

Your boiler has detected a safety-related issue with its internal sensors or temperature controls, causing it to lock out for safety.

Est. cost
£150-300
Parts
NTC thermistor, Main PCB
Full guide for 2.02
02
2.91 High Engineer

Your Biasi boiler has detected an internal electronic or electrical detection fault, causing it to lock out for safety.

Est. cost
£150-300
Parts
Printed Circuit Board (PCB), Wiring harness, Flame sensor electrode
Full guide for 2.91
03
2.81 High Engineer

Your boiler has detected an issue with the air pressure or airflow sensor, which stops the boiler from safely igniting.

Est. cost
£150-300
Parts
Air pressure switch, Flue assembly, Fan
Full guide for 2.81
04
17 High Engineer

Your boiler has detected an internal electronic or parameter setting error and has stopped operating to protect itself.

Est. cost
£150-300
Parts
Printed Circuit Board (PCB), Wiring harness
Full guide for 17
05
2.61 High Engineer

Your boiler has detected a temperature problem related to the domestic hot water or heating sensor, causing it to lock out for safety.

Est. cost
£90-180
Parts
NTC Temperature Sensor, Domestic Hot Water Thermistor
Full guide for 2.61
06
5.51 High Engineer

Your boiler has detected an issue with the heating system's return water sensor or temperature monitoring, causing it to temporarily stop operating to protect itself.

Est. cost
£100-£200
Parts
Return NTC thermistor, Wiring harness
Full guide for 5.51

on the Biasi Riva Compact HE M96.28SM/C

NTC thermistorMain PCBPrinted Circuit Board (PCB)Wiring harnessFlame sensor electrodeAir pressure switch

Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.

Call a Gas Safe engineer if…

  • You can smell gas or see signs of a leak
  • The Biasi shows an Emergency or High severity code
  • The boiler keeps locking out after repeated resets
  • You've tried the DIY checks and the fault hasn't cleared
  • There's visible water leaking from the boiler
  • The flame is yellow or orange instead of blue
See the full 16-code list for the Biasi Riva Compact HE M96.28SM/C