Biasi Riva Plus M96.24SM Fault codes & diagnostics

37 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2006-2013 Discontinued

Replaced by: Inovia

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35 High 2 Medium

All 37 documented codes

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30c

Your boiler has detected that the water temperature has reached an unsafely high level, causing it to shut down to prevent damage.

High Engineer only £120-£350

Parts commonly replaced

  • Pump
  • Primary Heat Exchanger
  • Overheat Thermostat
E01

Your boiler has failed to light the gas flame and has shut down as a safety precaution.

High DIY-safe £100-£250

What to check first

  1. Check that your gas pre-payment meter has credit.
  2. Ensure other gas appliances in your home, like a hob, are working.
  3. Press and hold the 'Reset' button for five seconds to see if the boiler restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)

Related codes

E02

Your boiler has switched itself off because it is detecting that the water inside has become far too hot.

High DIY-safe £100-240

What to check first

  1. Check that all radiator valves are open to allow water to circulate
  2. Locate the reset button on the control panel and press it for a few seconds
  3. Monitor the boiler pressure gauge to ensure it is between 1.0 and 1.5 bar

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger

Related codes

E03

Your boiler has shut down because it has detected that it is overheating or there is an issue with how the exhaust gases are being monitored.

High Engineer only £120-£280

Parts commonly replaced

  • Flue NTC sensor
  • Primary thermistor
  • Pump
  • Heat exchanger

Related codes

E04

Your boiler has stopped working because the water pressure is too low or the water isn't moving through the system properly.

High DIY-safe £60-280

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is low, use the filling loop underneath the boiler to top it up.
  3. Ensure all radiator valves are fully open and there are no obvious leaks.

Parts commonly replaced

  • Circulating Pump
  • Water Pressure Switch
  • Expansion Vessel

Related codes

E05

Your boiler has detected a problem with the fan that safely removes exhaust gases, meaning the system has shut down for safety.

High Engineer only £180-£380

Parts commonly replaced

  • Fan motor
  • Printed Circuit Board (PCB)
  • Air Pressure Switch

Related codes

E06

Your boiler's central heating sensor is sending an incorrect signal, which means the system cannot accurately measure how hot the water is for your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central heating NTC thermistor
  • NTC wiring harness

Related codes

E07

Your boiler is struggling to measure the temperature of your hot water, which usually means it cannot provide a consistent hot water supply.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Temperature Sensor
  • Wiring harness

Related codes

E08

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

High Engineer only £100-£190

Parts commonly replaced

  • Flue NTC sensor
  • Wiring loom harness

Related codes

E11

Your boiler thinks it sees a flame even though it hasn't actually started the burning process yet, which is causing it to shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main PCB (Control board)

Related codes

Showing 11–20 of 37
E14

Your boiler is struggling to detect when you turn on a hot tap, meaning you might have inconsistent or no hot water.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Flowmeter
  • Flow Sensor Turbine
  • Wiring Harness

Related codes

E15

Your boiler has detected an issue with the system that safely manages air flow and exhaust fumes, causing it to shut down for safety.

High Engineer only £120-£250

Parts commonly replaced

  • Air pressure switch
  • Venting tubes
  • Fan assembly
  • Venturi tube

Related codes

ER + 14 + Reset

Your boiler has stopped working because it has detected a serious internal communication or electrical safety error that requires a professional inspection.

High Engineer only £180-450

Parts commonly replaced

  • Main Control PCB
  • Wiring Loom
ER + 25 + Reset

Your boiler has sensed it is getting too hot and has shut down as a safety precaution to prevent damage.

High Engineer only £120-300

Parts commonly replaced

  • Circulating Pump
  • Overheat Thermostat
  • Main Heat Exchanger
ER + 69

Your boiler has stopped working because it has detected a problem with the internal electronics or the way part of its wiring is communicating.

High Engineer only £180-350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness
ER 01 + Reset

Your boiler has failed to light or has lost its flame, which has caused it to lock itself out for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working.
  2. Press and hold the Reset button for a few seconds to see if the boiler restarts.
  3. Ensure there is credit on your gas meter if you use a prepay system.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Lead
ER 02 + Reset

Your boiler has overheated, prompting a safety shutdown to protect the internal components.

High DIY-safe £100-250

What to check first

  1. Turn the selector switch to the 'Reset' position for a few seconds, then back to your desired setting.
  2. Check that all radiator valves are fully open to allow water to flow.
  3. Ensure your system pressure is between 1.0 and 1.5 bar on the pressure gauge.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger
ER 03 + Reset

Your boiler has detected a problem with how it disposes of waste gases or how it brings in fresh air, causing it to shut down for safety.

High Engineer only £100-£250

Parts commonly replaced

  • Air Pressure Switch
  • Fan
  • Venturi Tube
  • Flue seals
ER 10 + reset

Your boiler has detected low water pressure in the system, which has caused it to shut down to prevent damage.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (the flexible silver hose) underneath the boiler.
  2. Slowly open the valves until you hear water flowing and the pressure gauge reaches between 1 and 1.5 bar.
  3. Close both valves tightly and press the Reset button to restart the boiler.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel
Faulty air pressure sensor

Your boiler has stopped working because it cannot safely verify that the fan is moving harmful exhaust fumes out of the flue.

High Engineer only £120-220

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan
Showing 21–30 of 37
Flame detection error

Your boiler has failed to light or cannot detect a flame, meaning it will not provide heating or hot water until the issue is resolved.

High DIY-safe £100-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob.
  2. Try resetting the boiler by turning the control knob to the 'R' position for a few seconds.
  3. Ensure there is no frozen condensate pipe or blocked flue terminal outside.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Electrode
  • Printed Circuit Board (PCB)
Lack of burner ignition

Your boiler is failing to light the gas flame required to heat your water and home.

High DIY-safe £120-350

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working
  2. Check if your prepaid gas meter has sufficient credit
  3. Press and hold the reset button for five seconds

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
Li

Your boiler has stopped working because it has detected that the water inside the system has become too hot.

High DIY-safe £100-£280

What to check first

  1. Check that your radiator valves are open to allow water to flow.
  2. Wait for the boiler to cool down completely.
  3. Locate the reset button on the control panel and press it firmly.
  4. If the code persists, check if the system pressure is too low and top it up via the filling loop.

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Pump
  • Temperature Sensor (NTC)
Lock-out signal lamp red

Your boiler is trying to start but cannot light the gas flame, causing it to shut down for safety.

High DIY-safe £100-280

What to check first

  1. Check if other gas appliances in your home, such as a hob, are working to confirm gas supply.
  2. Ensure your gas pre-payment meter (if applicable) has enough credit.
  3. Press the reset button on the control panel to attempt a restart.
  4. Verify that the white condensate pipe exiting the wall outside is not frozen or blocked.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
  • Flame Sensing Electrode
LP

Your boiler has detected that the water pressure is too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop valves underneath the boiler.
  2. Slowly open the valves to let water into the system.
  3. Close the valves once the pressure gauge reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure switch
Safety thermostat lock out

Your boiler has overheated, causing it to shut down automatically for safety.

High DIY-safe £100-250

What to check first

  1. Check that all radiator valves are open to ensure water can flow properly.
  2. Wait for the boiler to cool down for at least 20 minutes.
  3. Rotate the selector switch to the reset position 'R' for a few seconds and then back to the desired setting.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Primary Heat Exchanger
Table Row 4

Your boiler has lost track of how hot the water is in your radiators, so it has shut down to avoid overheating.

High Engineer only £90-160

Parts commonly replaced

  • Central heating NTC thermistor
  • Wiring harness

Related codes

Table Row 5

Your boiler has stopped working because a sensor that monitors the temperature of the exhaust gases has detected a fault or is broken.

High Engineer only £90-160

Parts commonly replaced

  • Flue Temperature Probe (NTC)
  • Probe Wiring Harness

Related codes

Table Row 6

Your boiler has stopped working because the water pressure is too low for the system to run safely.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (usually a silver braided hose with small valves) underneath the boiler.
  2. Slowly open the valve(s) until you hear water flowing and watch the pressure gauge increase.
  3. Close the valves tightly once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

Table Row 7

Your boiler has stopped working because water is not moving around the system properly, which has caused it to shut down to prevent overheating.

High DIY-safe £120-£350

What to check first

  1. Check that the boiler pressure is between 1 and 1.5 bar on the pressure gauge.
  2. Ensure all radiator valves and isolation valves under the boiler are fully open.
  3. Gently bleed your radiators to remove any trapped air that might be blocking flow.
  4. Reset the boiler by turning the control knob to 'R' for a few seconds.

Parts commonly replaced

  • Circulation Pump
  • Primary Heat Exchanger
  • Flow Switch

Related codes

Showing 31–37 of 37
Table Row 9

Your boiler is failing to light the gas burner, meaning you will not have any heating or hot water until the system is reset or repaired.

High DIY-safe £120-350

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure there is credit on your gas meter if you have a prepaid system
  3. Press and hold the reset button (usually the 'R' position on the selector dial) for a few seconds

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Ignition Printed Circuit Board (PCB)

Related codes

Table Row 10

Your boiler has switched itself off because it got too hot, which is a safety mechanism to prevent damage.

High DIY-safe £100-250

What to check first

  1. Wait for the boiler to cool down for at least 20 minutes.
  2. Check that your radiator valves are open and not stuck shut.
  3. Turn the control knob to the 'Reset' position, wait for a few seconds, then turn it back to the 'On' position.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger (Descaling)

Related codes

Table Row 11

Your boiler has shut down because a sensor has detected that the exhaust gases are too hot or the sensor itself has failed.

High Engineer only £120-190

Parts commonly replaced

  • Flue NTC sensor
  • Main PCB
  • Heat exchanger cleaning

Related codes

Table Row 12

Your boiler is not detecting a flame, which means it has stopped working as a safety precaution to prevent unburnt gas from building up.

High DIY-safe £90-280

What to check first

  1. Check if your home gas supply is active by testing other gas appliances like a hob
  2. Press the Reset button on the front of the boiler once
  3. Ensure the gas stop tap on the pipe leading to the boiler is fully open

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Ignition PCB
Table Row 13

Your boiler is failing to detect a flame, which means it cannot light safely to provide you with heating or hot water.

High DIY-safe £100-280

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working.
  2. Press the reset button once to see if the boiler restarts.
  3. Check for any frozen outdoor condensate pipes if it is very cold outside.

Parts commonly replaced

  • Ionisation probe
  • Gas valve
  • Ignition lead
Table Row 14

Your boiler is not receiving electrical power or the main control computer inside has failed, causing the system to shut down completely.

High Engineer only £250-£450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Mains Fuse
  • Wiring Harness