2.5 High

British Gas 2.5 Fault Code

Also written as 25 — same fault.

The British Gas 2.5 fault code means: your boiler has shut down because it thinks the water leaving the unit has become too hot, which is usually a sign of a circulation blockage or a sensor error.. It appears on 1 British Gas model in our database.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Max. CH flow temp.
Typical repair cost £120-280 (including labour)

DIY fix possible

Check that your radiator valves are fully open to allow water to flow.Ensure your system pressure is topped up to between 1 and 1.5 bar.Try resetting the boiler to see if the error clears once the water cools down.

Find a Gas Safe engineer

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Avoid the next call-out bill

A cover plan would handle faults like 2.5: no call-out fees, no surprise bills.

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British Gas models that show the 2.5 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

British Gas 2.5 fault code information on this page is sourced and cross-checked against the official British Gas service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026