BURNER STAYS ON Emergency

Chaffoteaux BURNER STAYS ON Fault Code

Also written as BURNERSTAYSON — same fault.

The Chaffoteaux BURNER STAYS ON fault code means: your boiler's internal burner is failing to switch off even when you are not using hot water or heating, which suggests a mechanical component is stuck or blocked.. It appears on 3 Chaffoteaux models in our database.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description: i) Air in pipework, ii) Gas valve stays open, iii) Venturi blocked, iv) Dirt on gas valve facing, v) Loose jumper on house stop cock tap, vi) Dirt or foreign matter in water section
Typical repair cost £150-300 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Chaffoteaux models that show the BURNER STAYS ON fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Chaffoteaux BURNER STAYS ON fault code information on this page is sourced and cross-checked against the official Chaffoteaux service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 27 April 2026