Medium
E 38 on Chaffoteaux Minima HE System 24

The boiler has been manually reset too many times in a short period and has temporarily locked itself out to prevent damage.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Reset pressed 5 times within 15 minutes

Community-sourced, unverified
We could not tie this code to a specific manual. Treat it as indicative only.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn the power supply to the boiler off at the fused spur or consumer unit.Wait for at least 15 to 20 minutes to allow the boiler's internal memory to clear.Switch the power back on and check if the error code has cleared.

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Related fault codes

All 36 fault codes on the Minima HE System 24

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