Medium
E 38 on Chaffoteaux Minima HE System 30

Your boiler has been locked out because the reset button has been pressed too many times in a short period, and it now needs to be left alone to reset its internal memory.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Reset pressed 5 times within 15 minutes

Community-sourced, unverified
We could not tie this code to a specific manual. Treat it as indicative only.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Switch the boiler off at the fused spur or mains isolation switchWait for at least 15 to 20 minutes to allow the electronic lockout timer to clearSwitch the power back on and see if the boiler resumes normal operation

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Related fault codes

All 34 fault codes on the Minima HE System 30

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