High Lockout
JJ-64 on Daikin D2CND

Your boiler is not receiving enough electrical power from your home's mains supply to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Supply voltage is below low limit

What causes this fault?

This fault occurs when the electrical supply entering your boiler drops below the minimum level required for its internal components to function correctly. It is often caused by instability in the local power grid, a faulty electrical connection within your home, or a failing internal control board that can no longer process the incoming voltage.

This issue can be more frequent during periods of extreme cold or heatwaves when the national grid is under heavy load, potentially causing 'brownouts' or voltage fluctuations in residential areas.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful