High
19 on Ferroli Arena

Your boiler is not receiving gas or cannot ignite, meaning you currently have no heating or hot water until the issue is cleared.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler failed to light. Make sure that the gas isolation valve on the boiler and on the gas meter are open. Press the RESET button (2 Fig. 1).

From this model's manual
Verified against the Ferroli/Ferroli Arena installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

A01View →

All 36 fault codes on the Arena

Seeing a different code? Every code this model can display, in one place.

10121314151617182021232425263031323435363738394041424345495051114A-4F2Radiators cold in winter

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