BoilerFaultCodesThe 6 most common faults
Your boiler has failed to light, which means your heating and hot water will not work until the gas supply or ignition system is restored.
Check that your gas meter has credit and the isolation valve is openCheck if other gas appliances in your home, like a hob, are workingPress the 'Reset' button on the boiler control panel for 1 second
Your boiler has switched itself off because it has detected it is getting too hot, likely due to a lack of water flow or a sensor issue.
Check that your boiler pressure is between 1 and 1.5 bar on the displayEnsure all radiator valves and the isolation valves under the boiler are fully openTry resetting the boiler by pressing the 'Reset' button for one second
Your boiler has stopped working because water isn't flowing through the main heating unit properly, causing it to overheat for protection.
Check that your boiler pressure is between 1.0 and 1.5 barEnsure all radiator valves and isolation valves are fully openTry resetting the boiler if the pressure is correct
Your boiler has shut down because it has detected high water pressure too many times in a single day, which usually points to a system blockage or a faulty expansion tank.
Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.If the pressure is too high (above 2.5 bar), bleed water from a radiator using a bleed key to lower the pressure.Ensure the filling loop valves are tightly closed and not accidentally letting water into the system.
Your boiler's internal computer has encountered a software glitch or a configuration error and needs to be restarted and recalibrated.
Press the Reset button on the boiler control panelWait for the boiler to complete its automatic startup sequenceIf the code persists, the boiler may require a professional 'Auto Setup' calibration
Your boiler has shut down because it is getting too hot and water is not moving through the system correctly.
Check that your system pressure is between 1.0 and 1.5 bar on the gaugeEnsure all radiator valves are fully open to allow water flowTry resetting the boiler using the 'R' button once the unit has cooled down
on the Ferroli Bluehelix HiTech RRT
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
Avoid the next call-out bill
Monthly cover means no unexpected bills when your boiler breaks down.
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