Emergency Lockout
A07 on Ferroli BlueHelix Pro 25C

Your boiler has shut down because the exhaust fumes have become dangerously hot, which could indicate a blockage or a heat exchanger problem.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

High flue gas temperature

What causes this fault?

This fault occurs when the internal sensors detect that the exhaust gases are reaching dangerously high temperatures, triggering an automatic shutdown to prevent heat damage. The most common cause is a build-up of debris or limescale inside the main heat exchanger, which prevents heat from being transferred to your water and pushes it out through the flue instead. It can also be caused by a faulty sensor giving an incorrect reading or a physical blockage in the chimney-like flue pipe.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful