High Lockout
A10 on Ferroli BlueHelix Pro 25C

Your boiler's internal sensor has stopped correctly monitoring the water temperature as it leaves the unit, preventing it from heating up properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow sensor error

What causes this fault?

This fault occurs when the boiler's internal thermometer, which measures the water temperature as it leaves the unit, sends an incorrect or missing signal to the control board. The most common reason is that the sensor has physically failed due to age or wear, though loose or damaged electrical wiring can also prevent the sensor from communicating correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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