High Lockout
A11 on Ferroli BlueHelix Pro 32C

Your boiler has stopped working because it can no longer accurately measure the temperature of the water coming back from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor fault

What causes this fault?

This fault occurs when the internal control board receives an incorrect or missing electrical signal from the sensor that monitors water returning from your radiators. The most common reason is that the sensor has physically failed or 'drifted' out of its correct range, but it can also be caused by loose wiring or moisture damaging the sensor's connection.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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