High Lockout
A13 on Ferroli BlueHelix Pro 32C

Your boiler has detected an issue with the sensor that monitors exhaust gases, causing the system to lock down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue probe fault

What causes this fault?

This fault occurs when the sensor responsible for measuring the temperature of the exhaust gases sends an incorrect or missing signal to the boiler's control board. The most common reason is that the probe itself has failed due to constant exposure to high temperatures, or the electrical wiring connecting the sensor has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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