High Lockout
F08 on Ferroli BlueHelix Pro 32C

Your boiler has sensed that parts of the internal system have become too hot, causing it to shut down automatically to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overtemperature protection intervention

What causes this fault?

This fault occurs when the internal temperature of the boiler rises above a safe limit, usually because water isn't moving through the system fast enough to carry heat away. The most common reasons are a failing circulation pump, a build-up of sludge or limescale blocking the heat exchanger, or a 'pocket' of air trapped within the unit.

This fault is frequently seen when the heating is first turned on after autumn, as pump components can seize up during months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful