BoilerFaultCodesThe 6 most common faults
Your boiler is failing to light the gas flame, meaning you have no hot water or heating.
Check if other gas appliances in your home are working to ensure gas is being supplied.Press the 'Reset' button on the boiler control panel to clear the temporary error.Ensure your pre-payment gas meter has sufficient credit.
Your boiler is failing to stay alight after it tries to start up, meaning it cannot provide heat or hot water.
Check that your gas supply is turned on at the meterCheck if other gas appliances in your home are workingPress the 'Reset' button on the boiler control panel
Your boiler has sensed that the water inside is getting too hot and has shut itself down to prevent damage.
Check that all radiator valves are fully open to allow water to circulate.Ensure there is enough pressure in the system by checking the gauge (it should be between 1 and 1.5 bar).Try resetting the boiler by pressing the 'Reset' button.
Your boiler has sensed that the water returning to the unit is too hot, causing it to shut down for safety.
Check that at least two or three radiator valves are fully openEnsure the central heating system pressure is between 1.0 and 1.5 barPress the reset button on the boiler control panel
Your boiler's internal computer has encountered a configuration error and cannot communicate correctly with the system settings.
Switch off the electrical power to the boiler for 30 secondsTurn the power back on and wait for the system to re-initialiseIf the code persists, press the Reset button on the control panel
Your boiler has stopped working because the water pressure inside the system has dropped too low.
Locate the filling loop (the flexible silver hose) underneath or near the boiler.Open the small black taps on the filling loop slowly until you hear water entering the system.Watch the pressure gauge on the boiler display and close the taps once it reaches 1.5 bar.
on the Ferroli Bluehelix Tech RRT
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
Avoid the next call-out bill
Monthly cover means no unexpected bills when your boiler breaks down.
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