The 6 most common faults
Your boiler has stopped working because the water pressure inside the system has dropped too low.
Locate the filling loop underneath the boiler.Open the valves gently to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.Close both valves tightly and reset the boiler.
Your boiler has completely stopped working as a safety precaution and needs you to press the reset button to try and restart it.
Locate the reset button, usually marked with the letter 'R' on your boiler's control panel.Press and hold the 'R' button for about 2 to 3 seconds.Wait to see if the boiler fires up and the fault code clears; if it immediately locks out again, do not keep resetting it.
Your boiler has tried to start up several times but has failed to light the flame safely.
Full guide for Failed burner assembly ignitionYour boiler has detected that it is dangerously overheating because the water is failing to flow through the system as it should.
Full guide for Safety thermostat activationYour boiler is trying to start up, but it cannot detect a flame to keep it burning.
Full guide for No flame following the ignition phaseYour boiler has stopped working because the mechanical component responsible for circulating air and exhausting combustion gases is not receiving power or has failed.
Full guide for Fan faulton the Ferroli Arena 30 C
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue