The 6 most common faults
Your boiler has detected that the water pressure inside the system is too low, so it has temporarily turned itself off to prevent any damage.
Locate the filling loop (a silver flexi-hose with one or two valves) underneath your boiler.Open the valve(s) slowly to let water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.Ensure both valves are fully closed again to stop the water flow.
Your boiler has stopped working because the water pressure inside the heating system has dropped too low.
Locate the filling loop (a silver flexible hose with one or two valves) underneath the boiler.Open the valve(s) slowly to allow cold mains water into the system while watching the pressure gauge.Close the valve(s) tightly once the needle reaches 1.5 bar, then turn the boiler off and on again to clear the fault.
Your boiler has stopped working because it failed to ignite the gas flame required to heat your water.
Full guide for F1Your boiler has detected an issue with the airflow system or flue, causing it to shut down for safety reasons.
Full guide for F3Your boiler has lost its connection to the gas control component, preventing it from safely starting up to provide heat or hot water.
Full guide for F50Your boiler has detected a temporary issue with the air vent or exhaust system and is pausing itself to stay safe, but it should restart on its own once the condition clears.
Full guide for F5on the Ferroli Domi Compact
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue