BoilerFaultCodesThe 6 most common faults
Your boiler has failed to ignite, meaning it cannot create the flame needed to provide you with heating or hot water.
Check that your gas meter has credit and the isolation valve is open.Try to reset the boiler by pressing the 'Reset' button (or turning the knob to 'R' and back).Check if other gas appliances in your home, such as a hob, are working correctly.
Your boiler has switched itself off because it has reached an unsafe temperature, usually due to the water inside not moving around properly.
Check that your home's radiator valves are fully open.Ensure your boiler's system pressure is between 1 and 1.5 bar on the gauge.Restart the boiler using the reset button once the system has cooled down.
Your boiler has stopped working because the water pressure in your radiators has dropped too low to operate safely.
Locate the filling loop (a silver flexible hose usually underneath the boiler)Open the one or two taps on the hose slowly until you hear water flowingClose the taps once the pressure gauge on the boiler reaches between 1.0 and 1.5 bar
Your boiler has safety-locked itself to prevent damage and simply needs a manual restart to try and fire up again.
Locate the main On/Off/Reset selector switch (marked A) on the control panel.Turn the switch clockwise against the spring tension to the 'Reset' position.Release the switch and wait for the boiler to attempt the ignition sequence.
Your boiler has stopped working because the water pressure inside the heating system has dropped too low.
Locate the filling loop (usually a silver braided hose with small valves) underneath the boiler.Slowly open the valves until you hear water flowing and watch the pressure gauge.Close the valves tightly once the needle reaches between 1 and 1.5 bar.
Your boiler has stopped working for safety reasons and needs a manual restart to try and restore heating and hot water.
Locate the selector switch (marked A) on the control panelTurn the switch to the 'RESET' position for approximately 2 to 3 secondsTurn the switch back to its original 'ON' position (summer or winter mode) and wait for the boiler to ignite
on the Ferroli Tempra
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue