High
E5 on Firebird Enviro Combi 26

Your boiler's burner has shut down for safety because it failed to light or stay lit correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner fault (possibly burner lockout)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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