High
All Ultracom on Glow-worm 38cxi

Your boiler has lost power or has a serious internal communication error, meaning it cannot operate or tell you what is wrong.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No display or Er

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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