Medium
F.78 on Glow-worm Betacom4

Your boiler has lost the signal from the sensor that monitors your hot water temperature, which may stop it from heating your water correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Interruption to DHW outlet sensor at the external control

From this model's manual
Verified against the Glow Worm Betacom4 installation & service manual, page 37.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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