High
Neon 2 NOT lit on Glow-worm Ultimate 3 25R

Your boiler has stopped working because it has either lost water pressure or a safety sensor has detected that it is getting too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Low water pressure (sealed system), Overheat cut off device tripped or thermostat, overheat cut off device faulty.

From this model's manual
Verified against the Ultimate 100ff 120ff installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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