Glow-worm Compact 28c-AS/2 Fault codes & diagnostics

41 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas
GC Number 47-044-98
Download the Glow-worm Compact 28c-AS/2 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 34 High 3 Medium

All 41 documented codes

Tap any card for details

F.00

Your boiler has lost the signal from one of its internal temperature sensors, causing it to shut down for safety.

High Engineer only £120-200

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

F.01

Your boiler has lost the signal from the sensor that monitors the water temperature returning to the unit, causing it to stop heating as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F.10

Your boiler's internal thermometer has developed a fault and can no longer tell how hot the water is, causing the system to shut down for safety.

High Engineer only £100-180

Parts commonly replaced

  • Flow temperature sensor (NTC thermister)
  • Internal wiring loom

Related codes

F.11

Your boiler has stopped working because it is unable to accurately measure the temperature of the water returning to it, preventing it from heating safely.

High Engineer only £150-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.13

Your boiler is struggling to accurately measure the temperature of the water stored in your hot water cylinder because there is an electrical fault with the sensor cable.

Medium Engineer only £120-200

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness
F.20

Your boiler has detected that it is running too hot and has automatically turned itself off to prevent any damage or safety issues.

High Engineer only £150-300

Parts commonly replaced

  • NTC thermistor
  • Central heating pump
  • Primary heat exchanger

Related codes

F.22

Your boiler has stopped working because the amount of water inside your heating system has dropped below the minimum level required to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a silver braided hose with one or two valves underneath your boiler.
  2. Slowly open the valves until you hear water flowing and the pressure gauge on the front of the boiler rises into the green zone (typically between 1.0 and 1.5 bar).
  3. Close the valves tightly to stop the flow and ensure the pressure gauge stays steady.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

F.23

Your boiler has detected that the water is heating up significantly faster than it can be moved around your system, forcing it to shut down to prevent internal damage.

High Engineer only £150-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

F.24

Your boiler has detected that the water inside is heating up far too quickly, so it has shut itself down to prevent any damage or overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

F.25

Your boiler has detected that the exhaust gases are becoming far too hot and has automatically switched itself off to prevent damage or dangerous overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Main printed circuit board (PCB)

Related codes

Showing 11–20 of 41
F.27

Your boiler has detected what it thinks is a flame while the gas is supposed to be turned off, so it has shut itself down as a precaution.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes

F.28

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.29

Your boiler is attempting to light but is failing to stay on, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • Printed Circuit Board

Related codes

F.32

Your boiler has detected that the internal fan responsible for safely venting exhaust gases is not spinning, so it has shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.33

Your boiler is struggling to breathe properly because there is a blockage or a problem with the pipes that bring in fresh air and push out exhaust fumes.

High Engineer only £150-350

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue seals
  • Venturi

Related codes

F.46

Your boiler is struggling to detect the temperature of incoming cold water, which usually means it cannot reliably heat your taps.

Medium Engineer only £100-£180

Parts commonly replaced

  • Cold water NTC sensor
  • Wiring harness

Related codes

F.49

Your boiler is struggling to communicate with its internal control system or any connected external thermostats.

High Engineer only £120-250

Parts commonly replaced

  • eBUS PCB
  • Wiring harness
  • Main printed circuit board (PCB)

Related codes

F.61

Your boiler is unable to safely control the flow of gas, which means it has shut itself down to prevent a potentially dangerous situation.

Emergency Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected that the internal gas valve is not closing correctly when it should, which creates a potential safety issue with the gas flow control.

Emergency Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Printed circuit board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its settings and cannot safely manage the heating process.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

Showing 21–30 of 41
F.64

Your boiler has detected an internal electrical problem or a misreading from its internal sensors, causing it to shut down for safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Main Printed Circuit Board (PCB)

Related codes

F.65

Your boiler has detected that its internal control electronics are running too hot and has safely switched off to prevent permanent damage.

High Engineer only £180-350

Parts commonly replaced

  • Main electronic PCB
  • Wiring harness

Related codes

F.67

Your boiler's main computer control panel is having trouble detecting the burner flame, which has caused it to shut down for safety reasons.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Flame detection probe
  • Wiring harness

Related codes

F.68

Your boiler is struggling to keep its internal flame lit while it is running.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler's computer has lost its identity settings and no longer recognises its own configuration, which prevents it from operating safely.

High Engineer only £150-250

Parts commonly replaced

  • User Interface PCB
  • Main Control Board

Related codes

F.71

Your boiler is struggling to accurately measure the temperature of the water moving through it, so it has shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow NTC sensor
  • Printed Circuit Board

Related codes

F.72

Your boiler is struggling to monitor the temperature of the water returning to it, so it has stopped working as a safety precaution to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F.73

Your boiler has detected that the water pressure reading is incorrect, which is preventing it from heating your home safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler's water pressure sensor is detecting an unusually high electrical reading that is outside of the expected safe range.

Medium Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler has detected a sudden drop in water pressure or a problem with the circulation pump, causing it to temporarily shut down to protect itself.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Pressure sensor

Related codes

Showing 31–40 of 41
F.76

Your boiler has detected an overheat situation and has shut itself down to prevent damage to its internal components.

High Engineer only £150-300

Parts commonly replaced

  • Heat exchanger thermal fuse
  • Overheat thermostat
  • Primary pump

Related codes

F.77

Your boiler is detecting a blockage or a mechanical issue related to the safe ventilation of exhaust gases or the removal of water waste from the system.

High Engineer only £150-300

Parts commonly replaced

  • Flue non-return valve
  • Condensate pump
  • Printed circuit board (PCB)

Related codes

F.78

Your boiler has lost communication with the sensor that measures the temperature of your hot water, so it cannot safely heat it up for you.

High Engineer only £120-220

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness
  • PCB

Related codes

F.83

Your boiler is struggling to get a consistent temperature reading, resulting in the system shutting down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC Sensor
  • PCB

Related codes

F.84

Your boiler has detected that the sensors measuring the internal water temperature are giving conflicting readings, so it has stopped working for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • PCB

Related codes

F.85

Your boiler has detected that the pipes measuring water temperature inside the unit have been swapped around during installation.

High Engineer only £120-220

Parts commonly replaced

  • NTC sensors
  • Wiring harness

Related codes

F.86

Your boiler has detected an external safety signal, such as a problem with your flue or a connected smart controller, and has shut down to protect your home.

High Engineer only £120-250

Parts commonly replaced

  • Flue sensor
  • External controller/thermostat
  • PCB

Related codes

F.87

Your boiler is failing to light the flame needed to produce heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.88

Your boiler has detected an issue with the internal components that control the gas supply, meaning it has safely shut itself down to prevent ignition.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Main PCB

Related codes

F.89

Your boiler has lost its electrical connection to the internal water pump, which means it cannot circulate water to heat your home or provide hot water safely.

High Engineer only £90-180

Parts commonly replaced

  • Pump wiring harness
  • Central heating pump

Related codes

Showing 41–41 of 41
F.97

Your boiler's computer is unable to complete its internal startup check, meaning it cannot safely operate and has shut down to protect the system.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.