High Lockout
F.00 on Glow-worm Energy Heat

Your boiler has stopped working because it cannot accurately measure the temperature of the water leaving the unit to heat your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature sensor

What causes this fault?

This fault occurs when the boiler's main control board loses communication with the sensor that monitors the temperature of the water heading to your radiators. The most common reason is that the internal sensor has developed a physical defect or the electrical wiring connecting it to the brain of the boiler has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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