Glow-worm Energy7 System Fault codes & diagnostics

42 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-30 kW 2021-present
GC Numbers 41-019-5341-019-5441-019-5541-019-5641-019-57
Download the Glow-worm Energy7 System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 38 High 3 Medium

All 42 documented codes

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Connection

Your boiler's digital display panel is having trouble talking to the main control brain inside the unit, meaning it cannot receive your commands.

High Engineer only £150-300

Parts commonly replaced

  • User interface display
  • Communication cable
  • Main PCB

Related codes

F.00

Your boiler has lost the ability to accurately measure the temperature of the water flowing through the system, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Flow Temperature Sensor
  • Wiring harness

Related codes

F.01

Your boiler is currently unable to properly measure the temperature of the water returning to it, so it has safely shut down to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the internal temperature of the water due to a faulty electrical connection or sensor.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

F.11

Your boiler has stopped working because it is unable to accurately measure the temperature of the water returning to it, so it has shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.13

Your boiler has lost the connection to the temperature sensor in your hot water cylinder, meaning it no longer knows how hot the water currently is.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW cylinder temperature sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

F.22

Your boiler has detected that the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexible hose or internal lever) under the boiler.
  2. Open the valve(s) slowly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly to stop the flow.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

F.23

Your boiler has detected that the water temperature is changing too drastically between different internal sensors, likely due to a flow issue, so it has safely turned itself off.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • NTC thermistors

Related codes

F.24

Your boiler has detected that the water inside it is heating up much faster than it should, so it has turned itself off as a safety precaution.

High Engineer only £150-£300

Parts commonly replaced

  • Circulation pump
  • System filter
  • Diverter valve

Related codes

Showing 11–20 of 42
F.25

Your boiler has detected that the exhaust gases are becoming far too hot and has automatically switched itself off to prevent damage or dangerous overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Main printed circuit board (PCB)

Related codes

F.27

Your boiler has detected an issue with its flame monitoring system and has safely shut down to prevent gas from flowing without a confirmed flame.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Main printed circuit board (PCB)

Related codes

F.28

Your boiler is failing to light the fuel inside, meaning it cannot produce heat or hot water because it hasn't detected a flame.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

F.29

Your boiler is trying to start but the flame keeps going out, meaning it cannot produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler has detected that the internal fan responsible for clearing exhaust gases is not spinning at the correct speed to operate safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

F.49

Your boiler's internal communication system is struggling to transmit data because the electrical signal between its components is too weak.

High Engineer only £120-250

Parts commonly replaced

  • eBUS connection cable
  • Main PCB
  • External controller

Related codes

F.61

Your boiler has detected an issue with the component that manages the flow of gas, causing it to shut down for safety reasons.

High Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB (Printed Circuit Board)

Related codes

F.62

Your boiler has detected an issue with the valve that controls the gas supply, causing it to shut down for safety reasons.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its settings and cannot safely manage the heating process.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.64

Your boiler has detected an internal computer processing error, causing it to shut down for safety reasons to prevent incorrect operation.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Sensor wiring

Related codes

Showing 21–30 of 42
F.65

Your boiler has detected that its internal computer components are overheating, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Internal fan

Related codes

F.67

Your boiler is having trouble correctly processing the internal electronic signals meant to confirm the flame is lit, which prevents it from operating safely.

High Engineer only £200-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

F.68

Your boiler is struggling to keep the flame alight consistently, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler's computer has lost its identity settings, preventing it from knowing how to function correctly.

High Engineer only £120-250

Parts commonly replaced

  • User Interface PCB
  • Main PCB

Related codes

F.71

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through your heating system.

High Engineer only £150-250

Parts commonly replaced

  • Flow/Return NTC Sensor
  • Wiring harness

Related codes

F.72

Your boiler is struggling to accurately measure its internal water pressure or temperature, preventing it from operating safely.

High Engineer only £180-350

Parts commonly replaced

  • Water pressure sensor
  • NTC return temperature sensor
  • Printed Circuit Board (PCB)

Related codes

F.73

Your boiler is unable to read the water pressure level because the sensor responsible for checking it is faulty or disconnected, preventing the boiler from starting safely.

High Engineer only £150-250

Parts commonly replaced

  • Pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler is having trouble accurately reading the internal water pressure due to a faulty electrical connection or sensor.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness lead

Related codes

F.75

Your boiler is struggling to detect the water pressure inside the system because the sensor is failing to provide a clear reading.

High Engineer only £150-250

Parts commonly replaced

  • Pressure sensor
  • Expansion vessel

Related codes

F.76

Your boiler has detected a failure in a vital safety component that prevents the system from overheating, causing it to shut down to keep your home safe.

High Engineer only £180-350

Parts commonly replaced

  • Overheat thermostat
  • Heat exchanger sensor
  • Wiring harness

Related codes

Showing 31–40 of 42
F.77

Your boiler has detected that water is failing to drain away properly or there is an issue with the exhaust system, causing it to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Condensate trap
  • Condensate pump
  • Flue sensor

Related codes

F.78

Your boiler is having trouble communicating with the external controller used for your hot water system, which might result in a loss of hot water.

Medium Engineer only £120-250

Parts commonly replaced

  • External domestic hot water sensor
  • Wiring harness
  • Main PCB

Related codes

F.83

Your boiler has detected that there is not enough water circulating inside the system to safely heat it up, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • System pressure sensor
  • Circulation pump
  • NTC thermistors

Related codes

F.84

Your boiler is struggling to accurately measure the temperature of the water circulating through your heating system, so it has stopped working as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC thermistor (flow/return sensor)
  • Wiring harness

Related codes

F.85

Your boiler has detected that a temperature sensor is not providing the correct data, which is preventing the system from safely heating your water.

High Engineer only £120-200

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

F.86

Your boiler has detected an issue with the separate switch or connection that tells it to provide heat to your underfloor heating system.

Medium Engineer only £120-250

Parts commonly replaced

  • External underfloor heating switch
  • Wiring harness
  • Main PCB

Related codes

F.87

Your boiler is failing to ignite correctly because the probe responsible for lighting the gas is not working as it should, meaning your heating and hot water will not turn on.

High Engineer only £120-220

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • PCB

Related codes

F.88

Your boiler has detected an issue with the internal components that control the gas supply, meaning it has safely shut itself down to prevent ignition.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Main PCB

Related codes

F.89

Your boiler has detected that the water pump responsible for circulating heat is not working correctly, which means your heating and hot water will stop functioning until the issue is addressed.

High Engineer only £250-450

Parts commonly replaced

  • Central heating pump
  • Wiring harness
  • Printed Circuit Board

Related codes

F.91

Your boiler is struggling to detect the temperature of your hot water cylinder because there is an electrical connection issue with the sensor.

High Engineer only £120-220

Parts commonly replaced

  • Cylinder temperature sensor
  • Wiring loom

Related codes

Showing 41–42 of 42
F.97

Your boiler's computer has detected an internal error while running its own system health check and has safely stopped working to prevent further issues.

High Engineer only £300-550

Parts commonly replaced

  • Main PCB

Related codes

F22

Your boiler has stopped working because the water pressure inside your heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexi-hose) underneath the boiler.
  2. Open the valves to allow water to enter the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly to stop the flow of water.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

53 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

P.01 Diagnostic Your boiler is currently running a standard self-test mode to calibrate its heating power, which is a normal part of its startup process. P.02 Diagnostic Your boiler is currently running through a routine 15-minute start-up phase, which is a normal part of its internal operation and not a fault. P.03 Diagnostic Your boiler is simply performing a routine internal test to ensure it is heating your home at its correct power level. P.04 Diagnostic Your boiler is currently running in a special testing mode, often used by engineers to check combustion levels, which will automatically turn off after 15 minutes. P.05 Diagnostic Your boiler is currently running a self-clearing cycle to remove air from the system, which happens automatically after you have topped up the water pressure. P.06 Diagnostic Your boiler is currently running a 15-minute automatic routine to clear air bubbles out of your radiators. P.07 Diagnostic Your boiler is currently performing an automatic air-removal process to clear trapped bubbles from its internal pipes. P.10 Diagnostic Your boiler has detected a potential safety issue and has temporarily turned itself off to prevent overheating or damage. S.0 Status Your boiler is currently in standby mode because it has not been asked to provide any heating or hot water at this moment. S.01 Status Your boiler is currently preparing to ignite by running its internal fan to clear out the combustion chamber, which is a normal part of the start-up sequence. S.02 Status Your boiler is currently performing a brief, routine check of its internal water pump before starting the heating process. S.03 Status Your boiler is currently trying to light the flame to heat your home, but it is taking longer than expected to start up. S.04 Status Your boiler is operating correctly and is currently firing up to provide heat to your radiators. S.05 Status Your boiler is currently cooling itself down after completing a heating cycle, which is a normal part of its operation. S.06 Status Your boiler is simply finishing its cooling process after being in use, and this is a normal part of how it protects itself. S.07 Status Your boiler is currently cooling down by circulating water after the heating has switched off, which is a normal part of its operating cycle. S.08 Status Your boiler is currently taking a short, scheduled break as part of its normal operating cycle and will restart automatically once it cools down. S.10 Status Your boiler is simply working exactly as it should and is currently preparing to heat your hot water. S.11 Status Your boiler is currently performing a standard safety check of its ventilation system before firing up to heat your hot water. S.13 Status Your boiler is currently trying to light its flame to heat your hot water, which is a normal part of its startup process. S.14 Status Your boiler is currently operating exactly as it should to heat your hot water. S.15 Status Your boiler is currently cooling down after finishing a hot water cycle, which is a normal part of its internal process. S.16 Status Your boiler is currently cooling down its internal components after you have finished using hot water, which is a normal part of its shutdown process. S.17 Status Your boiler is currently cooling down after heating your water and is simply running its pump for a short time to safely move the remaining warm water away from the internal parts. S.20 Status Your boiler is simply letting you know that it has received a request to heat up your hot water tank. S.21 Status Your boiler is currently preparing to heat your hot water by checking its internal air system before starting the burner. S.22 Status Your boiler is simply preparing its internal pump to deliver hot water, which is a normal part of the start-up process. S.23 Status Your boiler is currently trying to light the flame to heat your hot water. S.24 Status Your boiler is currently operating normally and is heating up your hot water supply. S.25 Status Your boiler is currently cooling down after a period of hot water use, which is a normal part of the system's shutdown process. S.26 Status Your boiler is currently running its cooling fan to clear out heat after providing hot water, which is a normal part of the shutdown cycle. S.27 Status Your boiler is currently running its internal pump to circulate water after heating your hot water tank, which is a normal part of the cooling-down process. S.28 Status Your boiler has temporarily paused heating your water to prevent it from getting too hot, but it should restart automatically once the temperature settles. S.30 Status Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted thermostat to tell it to turn the heating on. S.31 Status Your boiler is working correctly but is currently idle because your heating controls are set to summer mode or are not currently asking for heat. S.32 Status Your boiler is pausing because its internal air-flow fan is not spinning at the exact speed required to operate safely. S.33 Status Your boiler is struggling to confirm that the flue is clear and air is moving correctly, so it has paused operation to stay safe. S.34 Status Your boiler has detected that the temperature is getting very low and has automatically switched on its internal heating to prevent the pipes from freezing. S.39 Status Your boiler has detected that the safety switch for your underfloor heating system is currently turned off or disconnected, so it has stopped heating that area. S.41 Status Your boiler has detected that the water pressure inside the system has become too high, which may prevent it from operating correctly. S.42 Status Your boiler has detected that the flap which controls the airflow in your exhaust pipe is stuck shut, preventing it from safely releasing combustion gases. S.46 Status Your boiler is temporarily running a low-level frost protection cycle to prevent the internal pipes from freezing, which is a normal protective feature. S.53 Status Your boiler is temporarily pausing because it has detected that the water is not circulating properly or the system pressure is too low. S.54 Status Your boiler has paused because the water pressure is too low or the water is not circulating properly around your heating system. S.76 Status Your boiler is reminding you that it is time for its regular service or that the water pressure is slightly outside of the ideal range. S.88 Status Your boiler is currently performing an automatic air-removal process to clear bubbles from the system, which is a normal part of its internal maintenance. S.91 Status Your boiler has been accidentally set to a showroom display mode rather than operating as a normal home heating appliance. S.96 Status Your boiler is currently running a self-check or has detected an issue with a sensor that monitors the temperature of the water coming back from your radiators, so it has stopped heating as a precaution. S.97 Status Your boiler is currently running a self-check to ensure its sensors are working correctly and has paused heating to prevent any potential errors. S.98 Status Your boiler is currently running a self-diagnostic check, which is preventing it from heating your home until the system completes its internal review. S.99 Status Your boiler is currently running its internal self-check sequence and should return to normal operation automatically once the process finishes. S.108 Status Your boiler is simply performing a routine safety check by clearing out its air intake before it attempts to switch on. S.109 Status Your boiler is currently in a temporary sleep mode and is functioning exactly as it should.

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