High Lockout
37 on Glow-worm EnergySaver Combi

Your boiler has detected that a sensor monitoring the temperature of the water returning to the unit is giving an incorrect reading or has failed, causing the system to stop working as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The heating return thermistor is too resistant.

What causes this fault?

This fault occurs when the internal control board receives a signal from the return water sensor that is outside of the expected range, suggesting the component is broken or disconnected. The most common reason is that the sensor's internal resistance has degraded over time, though it can also be caused by loose wiring or corrosion on the sensor pins. Because the boiler can no longer accurately monitor the temperature of the water coming back from your radiators, it shuts down to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful