Low Information
NEON2 on Glow-worm Hideaway 100

Your boiler is receiving a signal to provide heat or hot water, which typically means it is operating as normal.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

DEMAND ON

What causes this fault?

This is not actually a fault, but a status indicator showing that your thermostat or programmer has successfully requested heat. It confirms that the internal control board has received the electrical signal to start the ignition process for your heating or hot water. If the boiler is displaying this but not firing up, the issue likely lies with a secondary component rather than the initial request for heat.

DIY fix possible

Check your room thermostat is set to the desired temperatureEnsure your programmer or heating timer is switched to 'On'Wait for the boiler to complete its startup cycle as this light indicates normal operation

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Related fault codes

NEON 1View →NEON 3View →

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