High
Indicator: Reset/Standby lit on Glow-worm Hideaway 50CFF

Your boiler has switched itself off because it has either gotten too hot or it failed to light the flame correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Check water system for overheating or ignition failure

From this model's manual
Verified against the Hideaway 40c 50c 60c Ff installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault happens when either the boiler’s internal temperature has exceeded safe limits or the burner has failed to light after several attempts. It is often triggered by a lack of water flow preventing heat from leaving the boiler, or an issue with the electrical spark that starts the flame.

This issue often appears during the first cold snap of autumn when a pump that has been sitting idle all summer fails to start up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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