BoilerFaultCodesThe 6 most common faults
Your boiler has safety-tripped and needs a manual restart to clear a temporary glitch or overheating issue.
Why it happens: This fault occurs when the boiler's internal safety sensors detect that the unit has become too hot or has failed to light correctly. The most common reasons are a temporary interruption in the gas supply, a build-up of internal heat due to a pump failure, or a worn-out component that can no longer detect the flame.
Turn the boiler temperature control knob to '0' (the off position).Wait for at least 30 seconds for the internal components to reset.Turn the knob back to your desired temperature setting and follow standard lighting procedures.
Your boiler has stopped working because it failed to light or stay lit when it was supposed to.
Why it happens: This fault occurs when the boiler's internal safety system cannot detect a flame after several attempts to ignite. The root cause is usually a lack of fuel reaching the burner, a worn-out ignition spark, or a sensor that has become too dirty to 'see' the flame even if it is actually lit.
Turn the temperature control knob to the 'Off' positionWait for at least 30 seconds for the unit to resetTurn the temperature control knob back to your desired settingEnsure there is gas reaching the property (check other gas appliances)
Your boiler has switched itself off because it has detected that the water inside has become dangerously hot.
Why it happens: This fault occurs when the internal temperature of the boiler exceeds safe limits, triggering a safety shut-off to protect the system. The most common reason is a lack of water flow, often caused by a failing circulation pump or a blockage in the heat exchanger preventing heat from being carried away. In some cases, it can also be triggered by a faulty sensor giving an incorrect high-temperature reading.
Wait for the boiler to cool down completely (at least 20-30 minutes).Locate the reset button, typically found behind the small drop-down door or on the underside of the boiler.Press the reset button firmly; if the neon light goes out and the boiler restarts, monitor it closely.Ensure all radiator valves are open and the pump is running to prevent it happening again.
Your boiler has safety-tripped and simply needs a manual restart to try and fire up again.
Why it happens: This fault occurs when the boiler's internal safety sensors detect that the unit has become too hot or has failed to light after several attempts. The most common reasons are a temporary interruption in the gas supply, a build-up of debris on the ignition components, or a lack of water circulation preventing the heat from escaping the heat exchanger.
Turn the boiler temperature control knob to the '0' position.Wait for at least 30 seconds.Turn the control knob back to your desired temperature setting to restart the ignition sequence.
Your boiler is not receiving the electrical power it needs to start, likely because the external clock or thermostat is not sending a signal to turn it on.
Check your thermostat and make sure it is set to a temperature higher than the current room temperature.Verify that your heating programmer or timer display is active and set to 'On' for the current time.Check your home's fuse box or consumer unit to ensure the boiler's circuit breaker has not tripped.
Your boiler has stopped working because it has lost its electricity supply, but it should restart automatically once the power is back on.
Check your home's main fuse box (consumer unit) to ensure no circuit breakers have tripped.Verify that the fused spur switch feeding the boiler is in the 'on' position.Turn the boiler temperature control to '0', wait 30 seconds, then turn it fully clockwise to 'Max' to trigger a reset.
on the Glow-worm Hideaway 60CFF
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Glow-worm shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue