High Lockout
NEON5 on Glow-worm Micron 40FF

Your boiler has shut down because it has detected it is getting too hot, usually caused by a blockage or a pump failure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

SAFETY TEMPERATURE LIMITER

What causes this fault?

This fault occurs when internal sensors detect that the water inside the boiler has exceeded a safe temperature limit, triggering an emergency shutdown to prevent damage. The most common reason is that the pump has stopped moving water around your radiators, or a buildup of debris has created a blockage that traps heat inside the unit.

This issue is frequently seen when the heating is first switched on after summer, as circulating pumps can often seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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