High Lockout
Neon 3 NOT lit on Glow-worm Space Saver Compleheat 30 40 50

Your boiler has detected that the internal safety fan isn't moving air properly, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air flow proving fault - that is fan or air pressure switch.

What causes this fault?

This fault occurs when the boiler's internal computer sends power to the fan but does not receive a signal back confirming that air is moving through the flue. The most common reasons are a motor failure within the fan itself or a blockage in the small plastic tubes that sense air pressure. Without this confirmed airflow, the boiler cannot safely light the flame and will stay in a safe mode.

This issue can occasionally follow a period of heavy wind or storms, as strong gusts can sometimes interfere with the pressure sensors or blow debris into the external flue pipe.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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