High Lockout
Red neon on fascia illuminated on Glow-worm Space Saver Compleheat 30 40 50

Your boiler has detected that the water pressure is too low to operate safely and has shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low water pressure. Fill central heating system, pressure 0.7bar min.

What causes this fault?

This fault occurs when the water inside your heating system drops below the minimum level required for the boiler to heat up safely. The most common reasons for this are a leak somewhere in your radiator pipework or the water expansion vessel losing its internal air pressure over time.

This issue often appears in autumn when the heating is turned on for the first time after summer, as stagnant joints may have developed small weeps or leaks.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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