High Lockout
Neon 3 lit on Glow-worm Ultimate3

Your boiler has detected an internal electrical communication fault which is preventing it from starting up safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check yellow cable between printed circuit board and air pressure switch. If satisfactory replace printed circuit board.

What causes this fault?

This fault occurs when the boiler's main control board loses the ability to communicate with the sensors that monitor air flow and safety. The most common reason is a failure of the internal electrical circuits on the main control board or a loose connection in the wiring that links it to the air pressure switch. Because the boiler cannot confirm it is safe to vent exhaust gases, it prevents the burner from firing as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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