High Lockout
F24 on Glow-worm Ultracom 2 CXI

Your boiler is heating up too quickly because water isn't flowing through the system properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water circulation fault (Temperature rise too fast)

What causes this fault?

This fault occurs when the boiler detects that the internal water temperature is rising much faster than it should, triggering a safety shutdown. The most common cause is a blockage in the system or a failing pump that prevents water from moving away from the heat exchanger quickly enough. It can also be caused by air trapped in the pipework or a buildup of debris known as central heating sludge.

This fault is specifically common in autumn when homeowners turn their heating back on for the first time, as pumps can seize up after months of inactivity during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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