Medium Information
S.42 on Glow-worm Ultracom 35 Store

Your boiler has paused its heating process because an external control or smart accessory is preventing it from firing up.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Accesory Module is blocking burner operation

What causes this fault?

This code occurs when an external control device, such as a smart thermostat or a zone valve, is sending a signal to the boiler that prevents it from firing. The boiler is technically ready to work, but it is being 'blocked' by a command from an accessory that may be malfunctioning or incorrectly wired. In many cases, this is caused by a communication failure between the wireless receiver and the boiler itself.

DIY fix possible

Check your external room thermostat or smart home app to ensure it is calling for heatReplace the batteries in your wireless thermostat or programmerEnsure any underfloor heating zones or external pumps are switched on and functional

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful