High Lockout
F3 on Glow-worm Xtrafast 96

Your boiler has switched itself off because it has detected it is getting too hot, likely due to a blockage or a pump that isn't circulating water properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Heat exchanger blockage or pump fault (Overheat)

What causes this fault?

This fault occurs because the internal sensors have detected that the water inside the boiler is reaching a dangerously high temperature. It is usually caused by a pump failure that prevents water from moving away from the burner, or a build-up of debris that has physically blocked the heat exchanger. Because the heat cannot be carried away to your radiators or taps, the boiler shuts down to prevent internal damage.

This issue often surfaces when you first turn your heating back on in autumn, as pumps can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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