Emergency
12 on Grant Vortex 20-26

Your boiler is detecting that exhaust fumes are not properly contained, which means there is a potential risk of dangerous gases escaping into your home environment.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Combustion fumes smell. Check boiler cleaning cover and seal are correctly fitted. Check burner is correctly fitted onto flange. Check flue is correctly sealed into flue outlet of boiler. Check the condensate pipe and trap are operating correctly.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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