High
EE4 on Grant Vortex Blue

Your boiler has detected that the electrical wiring coming from your home’s power supply is connected the wrong way around.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Supply L and N are reversed

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

EE1View →EE2View →

Related guides you might find useful

Boiler won't turn on — 9-step checklist

Work through these before the call-out.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →