Grant Vortex Eco External Wall Hung Fault codes & diagnostics

49 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Oil 2008-2015
Download the Grant Vortex Eco External Wall Hung manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses indicator light combinations

Note which lights are on, off, or flashing and at what speed. Match the combination to the cards below. Do not reset until you have noted the pattern. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 44 High 2 Medium 1 Low

All 49 documented codes

Tap any card for details

Blinking RED

Your boiler has detected that it is running too hot and has automatically slowed itself down to prevent damage from overheating.

Medium Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Overheat thermostat

Related codes

BURNER (FLASHING)

Your boiler has detected an internal electronic error within its main control system that is preventing the burner from safely igniting.

High Engineer only £250-450

Parts commonly replaced

  • Control PCB
  • Wiring Harness

Related codes

BURNER indicator flashing

Your boiler's electronic control system has detected an internal error and is unable to safely start or run the burner.

High Engineer only £250-450

Parts commonly replaced

  • Control PCB
  • Wiring harness
BURNER indicator Slow flash

Your boiler's electronic control centre is experiencing an internal fault and is no longer able to safely communicate with the burner to provide heating or hot water.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
BURNER Slow flash

Your boiler's electronic control brain is experiencing a malfunction and can no longer safely manage the burner operation.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
CH PUMP Fast flash

Your boiler has lost the ability to read the temperature of the water flowing through your heating system, so it has shut down as a precaution.

High Engineer only £120-200

Parts commonly replaced

  • Flow Thermistor/NTC Sensor
  • Wiring Loom

Related codes

CH PUMP indicator Slow flash

Your boiler's internal control brain is flagging a fault with its signal management, which may prevent your heating or hot water from working consistently.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

CH PUMP Slow flash

Your boiler's central brain is struggling to communicate with the circulating pump, which means your heating and hot water will likely stop working.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
DHW PUMP (FLASHING)

Your boiler is struggling to accurately detect or manage the temperature of your hot water, which may cause your hot water supply to stop working.

High Engineer only £150-300

Parts commonly replaced

  • Hot water cylinder thermistor
  • Main printed circuit board (PCB)
Showing 11–20 of 49
DHW PUMP Fast flash

Your boiler is struggling to accurately measure the temperature of the water stored for your taps, causing it to pause heating.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW store thermistor
  • Wiring harness
DHW PUMP indicator Fast flash

Your boiler is struggling to accurately measure the temperature of the hot water storage tank, which is preventing it from heating your water correctly.

High Engineer only £120-200

Parts commonly replaced

  • DHW Store Thermistor
DHW PUMP indicator FLASHING

Your boiler is struggling to accurately read the temperature of your hot water system, which may result in your heating or hot water not turning on correctly.

High Engineer only £150-350

Parts commonly replaced

  • Hot water store sensor
  • Main control PCB
DHW PUMP indicator Slow flash

Your boiler's electronic brain is experiencing an internal error, which is preventing it from correctly managing your hot water supply.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
DHW PUMP Slow flash

Your boiler's electronic control panel is experiencing an internal fault that is preventing it from correctly operating the water heating pump.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
Fast flash

Your boiler has failed to ignite and is currently locked out for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Photo-cell
  • Control box
  • Ignition electrodes
  • Fuel pump

Related codes

Flashes red

Your boiler has stopped circulating water because the internal pump is jammed or has failed, meaning you will currently have no heating or hot water.

High Engineer only £200-350

Parts commonly replaced

  • Circulating pump
  • Pump capacitor
  • Wiring harness
Flashes red/green

Your boiler has detected that the water pump is stuck or failing, meaning it cannot circulate heat around your home.

High Engineer only £250-450

Parts commonly replaced

  • Central heating pump
  • Circuit board (PCB)
GREEN blinking

Your boiler is struggling to light reliably because parts inside the burner are either dirty or out of alignment, causing it to hesitate before it starts.

High Engineer only £120-250

Parts commonly replaced

  • Oil nozzle
  • Ignition electrodes
  • Photocell

Related codes

GREEN, RED blinking

Your boiler has detected light inside the combustion chamber when it should be dark, so it is refusing to light for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Photo-Electric Cell (UV sensor)
  • Control Box

Related codes

Showing 21–30 of 49
Green/Red flashing

Your boiler has detected light inside the combustion chamber when it shouldn't be there, so it has safely shut itself down to prevent a fire hazard.

High Engineer only £150-300

Parts commonly replaced

  • Photo-cell
  • Burner control box

Related codes

LOW PRESSURE indicator lit

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop (a flexible metal hose) connected between your mains water supply and the boiler pipework.
  2. Open the small valves on both ends of the hose to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Firmly close both valves and ensure no water is dripping from the hose connections.

Parts commonly replaced

  • Pressure Relief Valve
  • Pressure Gauge
  • Expansion Vessel
RED blinking

Your boiler is failing to start because its internal light sensor is detecting stray light, preventing it from safely igniting.

High Engineer only £120-250

Parts commonly replaced

  • Photo-cell (UV sensor)
  • Control box

Related codes

RED blinking (0.5s)

Your boiler has detected a flame signal when the burner should be off, so it has safely shut itself down to prevent ignition issues.

High Engineer only £150-300

Parts commonly replaced

  • Control Box (PCB)
  • Flame Electrode
  • Ionisation Lead

Related codes

RED fast blinking

Your boiler has stopped working because it failed to light the flame properly, so it has locked itself for safety.

High Engineer only £120-250

Parts commonly replaced

  • Photocell
  • Ignition transformer
  • Oil nozzle
  • Control box

Related codes

RED fast blinking (0.2s)

Your boiler has tried and failed to light its burner too many times and has now shut itself down for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Photocell (flame sensor)
  • Oil nozzle
  • Ignition electrodes
  • Control box

Related codes

RED flashing (Reset button)

Your boiler has disabled itself for safety because it failed to start after several attempts, meaning it is currently not producing any heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil burner control box
  • Fuel pump

Related codes

RED, GREEN blinking inverted

Your boiler has detected an electrical fault in the mechanism that controls the fuel supply, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Control box
  • Oil solenoid valve

Related codes

RED, ORANGE blinking inverted

Your boiler is unable to safely move air through the system because the internal fan is disconnected or has stopped working, meaning the heat will not turn on.

High Engineer only £250-450

Parts commonly replaced

  • Fan motor
  • Wiring harness
  • Burner control unit
Slow flash

Your boiler's electronic control brain is detecting an internal error that is preventing it from starting up correctly.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

10

Your boiler is struggling to push smoke out of the flue, which can cause dangerous exhaust fumes to leak back into your property.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Burner seal
  • Draft stabilizer

Related codes

12

Your boiler has detected an issue where combustion gases may be escaping into the wrong area instead of exiting through the flue.

Emergency Engineer only £120-250

Parts commonly replaced

  • Combustion chamber seal
  • Flue gasket
  • Burner flange gasket

Related codes

A2.2

Your boiler is struggling to circulate water properly, which means it has stopped heating your home to prevent further damage.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness

Related codes

A3.2

Your boiler has detected that the water pump responsible for circulating heat around your home is not operating correctly, which prevents your heating or hot water from working.

High Engineer only £250-450

Parts commonly replaced

  • Circulating pump
  • Pump wiring harness
  • PCB

Related codes

Burner lock-out

Your boiler's heating element has safely shut itself down as a precaution, usually due to a temporary interruption in the ignition process.

High DIY-safe £120-250

What to check first

  1. Ensure your oil supply valve is fully open and there is fuel in your tank.
  2. Wait at least 60 seconds for the system to reset.
  3. Locate the red reset button on the burner unit and press it firmly once.

Parts commonly replaced

  • Photo-cell
  • Ignition electrodes
  • Fuel pump
  • Control box

Related codes

Constant RED

Your boiler has switched itself off because it has become too hot to operate safely and is currently waiting for the system to cool down.

High Engineer only £150-300

Parts commonly replaced

  • Circulator pump
  • System filter
  • Thermostat
  • Flow switch

Related codes

LED off

Your boiler is completely unresponsive because it is not receiving any electricity.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Internal fuse
  • Wiring harness
Lock-out

Your boiler has stopped trying to fire up, likely because it couldn't detect a flame, and requires a manual reset to try starting again.

High Engineer only £120-250

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil burner pump
  • Control box

Related codes

Lock-out (light on)

Your boiler has stopped working as a safety precaution and needs a manual reset to try and restart the burner.

High Engineer only £120-250

Parts commonly replaced

  • Photo-cell
  • Oil burner nozzle
  • Ignition electrodes
  • Control box

Related codes

Showing 41–49 of 49
Lockout

Your boiler has stopped working as a safety precaution and needs a manual reset to try and restart the burner.

High DIY-safe £120-250

What to check first

  1. Check that your oil tank has sufficient fuel and the isolation valve is open.
  2. Locate the red reset button on the burner control box.
  3. Press the button firmly once to attempt a restart; if it fails again immediately, do not keep pressing it.

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil burner nozzle
  • Control box
Lockout button lit

Your boiler has stopped working to protect itself and needs a simple reset, but it may require professional attention if it fails to restart.

High Engineer only £120-250

Parts commonly replaced

  • Photocell
  • Ignition Electrodes
  • Oil Nozzle
  • Control Box
LOW PRESSURE

Your boiler has stopped working because the water level inside your heating system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, which is a flexible braided hose connected to your pipework.
  2. Open the valves at both ends of the hose to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and remove or disconnect the hose if required by your specific model setup.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge

Related codes

OFF

Your boiler has lost all power and is effectively switched off.

High DIY-safe £80-150

What to check first

  1. Check your home's main fuse box to see if a trip switch has flipped
  2. Check the fused spur switch located near the boiler to ensure it is turned on
  3. Ensure the plug connecting the electrical supply to the boiler is firmly pushed in

Parts commonly replaced

  • Fused spur
  • Main control fuse
  • Safety thermostat
ORANGE

Your boiler is struggling to operate because it is receiving an unstable or incorrect electrical power supply.

High Engineer only £150-300

Parts commonly replaced

  • Control PCB
  • Wiring harness

Related codes

Overheat

Your boiler has automatically turned itself off because it detected that the water inside has become dangerously too hot.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Circulating pump
  • PCB

Related codes

Overheat thermostat

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent any damage or safety hazards.

High Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • Circulating pump
  • Primary heat exchanger

Related codes

RED

Your boiler has stopped working because it failed to light correctly, so it has shut itself down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil nozzle
  • Control box

Related codes

RED steady ON

Your boiler has failed to light because it cannot detect a flame, meaning your heating and hot water will not work until the fuel supply or ignition system is checked.

High Engineer only £150-300

Parts commonly replaced

  • UV flame sensor
  • Oil solenoid valve
  • Ignition transformer
  • Electrodes

Related codes

29 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

GREEN blinking (0.5s) Status Your boiler has failed to light the flame after trying several times, so it has stopped for your safety. GREEN ORANGE blinking (0.5s) Status Your boiler is currently preparing to ignite by clearing its combustion chamber of any lingering gases before starting up. ORANGE blinking Status Your boiler is currently going through its internal safety check cycle before it ignites the flame to produce heat. 18 Diagnostic Your boiler is not receiving enough fresh air to operate safely and efficiently, which usually means the external air intake or flue vent is blocked or obstructed. 21.0 Diagnostic Your boiler is currently running at its maximum designed heat output, which is a status message rather than a breakdown of the appliance. 22 Diagnostic Your boiler is struggling to get enough fresh air for safe operation, likely because the outdoor air vent is obstructed or blocked. 26.0 Diagnostic Your boiler is displaying a setting rather than a fault; it is currently indicating the maximum heat power level it is configured to produce. 31 Diagnostic Your boiler is struggling to get enough fresh air for the combustion process to work correctly, which is often due to an issue with the external flue or ventilation path. 36 Diagnostic Your boiler is struggling to get the fresh air it needs to run safely, likely because the external air vent is blocked or obstructed. 36.0 Diagnostic This code is simply an information display showing the maximum power setting your boiler is currently configured to provide, rather than an error or a fault with the heating system. 44 Diagnostic Your boiler is struggling to get enough fresh air from outside to burn fuel safely, or the sensor monitoring this airflow is misreading. 54 Diagnostic Your boiler is struggling to get the correct amount of fresh air or is unable to exhaust fumes properly because the flue or ventilation path is restricted. 61 Diagnostic Your boiler is struggling to breathe properly because the ventilation or flue system is blocked, damaged, or incorrectly sized, preventing it from operating safely. 69 Diagnostic Your boiler is struggling to breathe because the external air vent providing oxygen for the flame is either blocked or undersized. 92 Diagnostic Your boiler is struggling to get enough fresh air for the combustion process, meaning the air intake or ventilation duct is likely blocked or restricted. 116 Diagnostic Your boiler is struggling to get enough fresh air for safe combustion, often due to an external blockage or an issue with the air intake pipework. 143 Diagnostic Your boiler is struggling to get enough fresh air for efficient burning, which usually means the external vent is blocked or obstructed. 198 Diagnostic Your boiler is struggling to get enough fresh air for safe combustion, often due to an obstruction near the external flue. 232 Diagnostic Your boiler is struggling to get enough fresh air for safe operation, which is typically caused by a blockage in the external air intake vent. 286 Diagnostic Your boiler is struggling to get enough fresh air for safe operation because the external ventilation opening is likely blocked or obstructed. 348 Diagnostic Your boiler is struggling to get enough fresh air for safe combustion, often due to an obstruction in the air intake or flue vent. 396 Diagnostic Your boiler is not receiving enough fresh air to burn fuel safely because the external air vents are blocked or incorrectly sized. 429 Diagnostic Your boiler is struggling to get enough fresh air to burn fuel safely, which usually means the permanent ventilation in the room or building exterior is blocked or insufficient. 594 Diagnostic Your boiler is struggling to get the necessary amount of air for safe combustion because the external ventilation opening is likely blocked or obstructed. 727 Diagnostic The boiler's internal computer is struggling to identify the specific model version of your unit, which prevents it from starting its normal cycle. 728 Diagnostic Your boiler is displaying a specific internal identification code indicating a configuration mismatch or communication error within the control system. 729 Diagnostic Your boiler's computer is reporting an internal communication error because it is not identifying its own software or configuration settings correctly. A1.2 Diagnostic Your boiler is simply indicating that the burner is currently firing up and running as it should, so there is no fault to worry about. GREEN Status Your boiler is working exactly as it should and is currently ready to provide heating and hot water.

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