What the manual says
Manufacturer manualFumes and puffing during starting (conventional flue). Check the condition of the chimney, ensure it is not blocked and is high enough to produce the required draught. Check that there is an adequate air supply near the burner and that a kitchen fan is not drawing products out of the burner.
Engineer required
This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 10: no call-out fees, no surprise bills.
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All 4 fault codes on the Vortex Pro
Seeing a different code? Every code this model can display, in one place.