Emergency
10 on Grant Vortex Pro

Your boiler is struggling to push smoke and exhaust gases out properly during startup, which can lead to fumes leaking into your home.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Fumes and puffing during starting (conventional flue). Check the condition of the chimney, ensure it is not blocked and is high enough to produce the required draught. Check that there is an adequate air supply near the burner and that a kitchen fan is not drawing products out of the burner.

From this model's manual
Verified against the Grant Vortex Pro installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like 10: no call-out fees, no surprise bills.

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