Troubleshooting

Pilot light keeps going out on your boiler?

Pilot lights are a feature of older, pre-2005 boilers (and a few floor-standing models). Modern condensing boilers use electronic ignition and don't have a pilot at all. If yours won't stay lit, here's what's usually happening — and whether it's worth repairing or replacing.

A pilot light fault is often the sign

A boiler with a pilot light is typically 20+ years old and running at 65–70% efficiency (vs 90%+ on a modern A-rated boiler). Running cost difference is often £200–£400 a year. Before spending £300 on parts, check the cost of a new boiler.

Five causes ranked by how common they are

1

Draught blowing the flame out

DIY-safe check

The most common cause. A window left open, extractor fan pulling air, or a draughty flue. Easy to confirm: close all windows, turn off extractors, try again. If it stays lit, you've found your answer.

Fix: Seal any obvious draughts near the boiler. A flue draught guard may be needed — that's an engineer job.

2

Worn thermocouple

Engineer needed

The thermocouple is a safety device that detects whether the pilot flame is actually burning. If it's worn, it doesn't sense the flame and shuts off the gas supply — even though the flame is lit. Very common on boilers over 10 years old.

Fix: Thermocouple replacement: £100–£180 fitted. Quick job for a Gas Safe engineer.

3

Dirty / fouled pilot burner

Engineer needed

Dust, soot or spider webs inside the pilot assembly stop the flame burning cleanly. Usually happens on older back-boilers and floor-standing models.

Fix: Cleaning is part of an annual service. If it's overdue, book one — around £80–£120.

4

Gas supply issue

Engineer needed

Low gas pressure — often because another appliance is running, or the meter regulator is partly blocked. Try the pilot when no other gas appliances are running.

Fix: Gas Safe engineer to check working pressure. Rarely a DIY fix.

5

Faulty gas valve

Engineer needed

The gas valve regulates the supply to the pilot. Worn valves don't hold pressure properly. Less common but serious.

Fix: Gas valve replacement: £250–£450 fitted.

Never do these

  • Don't keep relighting if it goes out within seconds — gas is escaping each time
  • Don't tamper with the thermocouple or gas valve yourself — gas work must be Gas Safe
  • Don't use matches or lighters near a suspected gas smell
  • Don't override the shutoff — it's there for your safety