Halstead Eden CBX/SBX Fault codes & diagnostics

38 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural Gas 24-30 kW 2004 onwards Discontinued
GC Number 47-260-15
Download the Halstead Eden CBX/SBX manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses indicator light combinations

Note which lights are on, off, or flashing and at what speed. Match the combination to the cards below. Do not reset until you have noted the pattern. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
5 Emergency 33 High

All 38 documented codes

Tap any card for details

❍❍❍❍ (DHW)

Your boiler is failing to detect that you have turned on the hot tap, meaning it cannot provide hot water to your home.

High Engineer only £150-280

Parts commonly replaced

  • DHW flow turbine
  • Diverter valve actuator
❍❍❍❍ (Flame)

Your boiler has stopped working because it cannot detect that a flame has been successfully lit, likely due to a loose or disconnected internal wire.

High Engineer only £120-250

Parts commonly replaced

  • Wiring harness
  • Ignition lead
  • Flame sensing electrode
❍❍❍❍ (Power)

Your boiler has lost all electrical power and cannot operate at all.

High Engineer only £120-250

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Fuses
  • Wiring harness
0001

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent any damage to the internal components.

High Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • Primary heat exchanger
1 2 3 4

Your boiler has failed to ignite because the internal connection responsible for detecting or starting the flame has stopped working correctly.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Wiring harness
  • Flame rectification electrode
  • PCB

Related codes

0011

Your boiler is trying to start up but cannot successfully light the flame after five attempts, so it has locked itself out for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

12

Your boiler has stopped working because it cannot properly detect the temperature of the water flowing through your heating system, so it is choosing not to light for safety reasons.

High Engineer only £120-£220

Parts commonly replaced

  • Central Heating NTC Thermistor
  • Wiring harness

Related codes

13

Your boiler has stopped working because it cannot detect a flame, most likely due to a faulty sensor that monitors the safety of the exhaust gases.

High Engineer only £150-250

Parts commonly replaced

  • Flue thermistor
  • Wiring harness
16

Your boiler is failing to start because it cannot accurately read the temperature of the water circulating back into it.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor
20

Your boiler has stopped working because it cannot detect a flame, meaning it is currently unable to produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Ignition control board
  • Wiring harness
Showing 11–20 of 38
24

Your boiler has detected that the internal air extraction system isn't reporting back correctly, so it has safely shut itself down to prevent operation without proper ventilation.

High Engineer only £150-250

Parts commonly replaced

  • Fan/flue fan assembly
  • Wiring harness
  • Printed circuit board (PCB)
32

Your boiler has stopped working because it cannot detect a flame and is suffering from an electrical power interruption.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition lead
  • Gas valve

Related codes

34

Your boiler's computer is struggling to communicate with its internal settings, which is preventing it from safely starting the flame to heat your water or home.

High Engineer only £250-450

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • BCC (Boiler Configuration Card)
35

Your boiler has lost its brain, as the control system is failing to communicate correctly with the main circuit board.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • BCC (Boiler Configuration Card)

Related codes

36

Your boiler has lost the ability to control its internal settings, likely because of a communication error between its main computer chip and the heating system.

High Engineer only £150-300

Parts commonly replaced

  • Boiler Control Card (BCC)
  • Main Printed Circuit Board (PCB)
37

Your boiler has stopped working because its internal computer chip and the control board are not communicating correctly.

High Engineer only £200-350

Parts commonly replaced

  • BCC chip
  • Main PCB

Related codes

38

Your boiler has detected a communication problem between its internal computer brain and the control system, preventing it from safely starting the flame.

High Engineer only £150-300

Parts commonly replaced

  • Burner Control Card (BCC)
  • PCB

Related codes

39

Your boiler's computer memory chip is not communicating correctly with the main controls, meaning the unit cannot safely start the burner.

High Engineer only £150-300

Parts commonly replaced

  • BCC (Boiler Configuration Card)
  • Main PCB

Related codes

41

Your boiler is struggling to detect water moving through it, likely because the internal water pressure has dropped too low or a sensor is misreading the situation.

High DIY-safe £80-250

What to check first

  1. Check your boiler control panel to see if the pressure gauge is below 1.0 bar.
  2. If the pressure is low, locate the filling loop (usually a silver braided hose under the boiler) and open the valves to let water in until the needle reaches 1.5 bar.
  3. Once the pressure is in the green zone, close the valves tightly and restart the boiler.

Parts commonly replaced

  • Flow switch
  • Pressure sensor
  • Pressure relief valve
42

Your boiler has stopped heating because it cannot detect enough water moving through the system to operate safely.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge to see if it is below 1.0 bar.
  2. If the pressure is low, locate the filling loop under the boiler.
  3. Open the valves to allow water into the system until the gauge reads between 1.0 and 1.5 bar, then turn the valves off tightly.

Parts commonly replaced

  • Diverter valve
  • Flow switch
  • Circulating pump
Showing 21–30 of 38
50

Your boiler has failed to light the flame properly or is struggling to maintain it, causing the safety system to shut down.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Main PCB
LED 1-2-3-4 (●●●●)

Your boiler has detected a critical internal error in its safety monitoring system and has automatically shut down to prevent unsafe operation.

Emergency Engineer only £180-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Ignition control module
LED 1-2-3-4 (●●●◯)

Your boiler has failed to light the burner after trying to start and requires a professional inspection of the ignition system.

High Engineer only £150-250

Parts commonly replaced

  • BCC control board
  • Ignition electrode
  • Gas valve
LED 1-2-3-4 (●●◯●)

Your boiler has detected an internal safety error where it thinks a flame is present when it should be switched off, causing it to lock itself out to prevent a hazard.

Emergency Engineer only £150-300

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Gas Valve
  • Flame Sensing Electrode
LED 1-2-3-4 (●●◯◯)

Your boiler's internal computer is failing to communicate with a key electronic key, meaning the system cannot reliably start or maintain a flame.

High Engineer only £150-300

Parts commonly replaced

  • BCC (Boiler Chip Card)
  • PCB (Main Printed Circuit Board)
LED 1-2-3-4 (●◯●●)

Your boiler has detected an internal computer error and is unable to start or maintain its flame, so it has shut down for safety.

High Engineer only £200-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
LED 1-2-3-4 (●◯●◯)

Your boiler is struggling to circulate water properly or is sensing that it is overheating instantly, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • NTC Thermistor Sensor
  • Diverter Valve
LED 1-2-3-4 (●◯◯●)

Your boiler has stopped working because it is not receiving a stable power supply or is failing to light the burner safely.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition electrode
  • Gas valve
LED 1-2-3-4 (●◯◯◯)

Your boiler's computer is experiencing a memory error and cannot detect the burner flame, meaning it has shut down for safety.

High Engineer only £200-400

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Flame detection electrode
LED 1-2-3-4 (◯●●●)

Your boiler is failing to start because it cannot detect that the internal fan is spinning correctly to vent exhaust gases safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Venturi
  • PCB
Showing 31–38 of 38
LED 1-2-3-4 (◯●●◯)

Your boiler is failing to shut off the gas supply properly after it has finished heating, which poses a significant safety risk.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
LED 1-2-3-4 (◯●◯●)

Your boiler has stopped working because it is struggling to detect heat or confirm a flame is burning safely, so it has shut down to protect itself.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Ignition Electrode
  • Wiring Harness
LED 1-2-3-4 (◯●◯◯)

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut down to prevent damage or safety issues.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas temperature sensor
  • Primary heat exchanger
  • Pump
LED 1-2-3-4 (◯◯●●)

Your boiler has failed to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • PCB
LED 1-2-3-4 (◯◯●◯)

Your boiler is failing to ignite because it is not receiving enough gas to produce a flame.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Gas supply regulator
LED 1-2-3-4 (◯◯◯●)

Your boiler has detected that the water inside it has become dangerously hot and has shut itself down to prevent damage or safety issues.

Emergency Engineer only £120-250

Parts commonly replaced

  • Pump
  • Primary Heat Exchanger
  • NTC Sensor
  • PCB
LED 1-2-3-4 (◯◯◯◯)

Your boiler is failing to detect when you turn on the hot tap, so it isn't heating the water for your shower or kitchen faucet.

High Engineer only £180-350

Parts commonly replaced

  • DHW flow turbine
  • Diverter valve cartridge
  • Diverter valve actuator
Overheat LED illuminated

Your boiler has detected that it is running much hotter than it should be and has shut itself down as a safety precaution to prevent damage.

High Engineer only £120-£250

Parts commonly replaced

  • Overheat thermostat
  • NTC thermistor
  • Pump
  • Diverter valve

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.