Halstead Ace HE Fault codes & diagnostics

18 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 24 kW 2005 onwards Discontinued
GC Number 47-333-13

Replaced by: Glen Dimplex / Halstead Eden CB

The Ace HE range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 17 High

All 18 documented codes

Tap any card for details

1

Your boiler has temporarily shut down because the internal temperature got too high, which is a safety feature to prevent damage.

High Engineer only £150-300 Shared across the Ace HE range

Parts commonly replaced

  • Overheat thermostat
  • PCB
  • Pump

Related codes

2

Your boiler has detected an internal sensor or safety check failure and has safely locked itself out to prevent unsafe operation.

High Engineer only £150-300 Shared across the Ace HE range

Parts commonly replaced

  • Air pressure switch
  • Printed circuit board (PCB)
  • Flue sensor

Related codes

3

Your boiler is trying to start up and light the flame, but it is failing to ignite after five attempts and has safely locked itself out.

High Engineer only £150-300 Shared across the Ace HE range

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

4

Your boiler has sensed that the exhaust gases are becoming too hot, causing it to shut down automatically for your safety.

High Engineer only £120-280 Shared across the Ace HE range

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • Main PCB

Related codes

5

Your boiler has shut down because a temperature sensor is faulty or the main unit has become too hot to operate safely.

High Engineer only £120-280 Shared across the Ace HE range

Parts commonly replaced

  • Flow thermistor
  • Return thermistor
  • Flue sensor
  • Thermal fuse
  • Heat exchanger cleaning

Related codes

6

Your boiler is detecting a potential issue where the gas supply valve may not be closing properly when your heating turns off.

Emergency Engineer only £200-£400 Shared across the Ace HE range

Parts commonly replaced

  • Gas valve
  • PCB

Related codes

7

Your boiler has stopped working because its internal fan isn't spinning at the correct speed or the system cannot detect that it is running.

High Engineer only £180-350 Shared across the Ace HE range

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

A

Your boiler has stopped working because its internal computer or the burner has encountered a serious communication error.

High Engineer only £250-450 Shared across the Ace HE range

Parts commonly replaced

  • Main PCB (Control Board)
  • Ignition Electrode
  • Gas Valve

Related codes

Activate BCC

Your boiler's computer needs to be officially 'told' that a new electronic control part has been installed before it will allow the system to ignite.

High Engineer only £150-250 Shared across the Ace HE range

Parts commonly replaced

  • Boiler Control Card (BCC)
  • PCB

Related codes

C

Your boiler has failed to detect a flame or has registered a new control component, meaning it has temporarily locked out for safety and stopped providing heating and hot water.

High Engineer only £150-350 Shared across the Ace HE range

Parts commonly replaced

  • Burner Control Computer (BCC)
  • Electrodes
  • Gas Valve

Related codes

E

Your boiler has lost its connection to its internal memory chip or cannot detect a flame, meaning it cannot operate safely.

High Engineer only £120-250 Shared across the Ace HE range

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Main PCB
  • Flame Sensing Electrode

Related codes

E01

Your boiler has failed to ignite or stay lit because it cannot detect that the internal fan is running correctly to safely clear gases.

High Engineer only £150-350 Shared across the Ace HE range

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Printed Circuit Board (PCB)

Related codes

F

Your boiler has stopped working because it has detected a safety system or internal computer error, meaning it cannot safely ignite.

High Engineer only £150-350 Shared across the Ace HE range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Wiring Harness
  • Control Board

Related codes

L

Your boiler has stopped working because it cannot detect enough water flowing through the system.

High Engineer only £150-300 Shared across the Ace HE range

Parts commonly replaced

  • Water pressure switch
  • Circulating pump
  • Flow sensor

Related codes

O

Your boiler briefly lights its flame before turning itself off again because it detects an issue with how the heat is being measured inside.

High Engineer only £150-350 Shared across the Ace HE range

Parts commonly replaced

  • NTC thermistors
  • Main printed circuit board
  • Heat exchanger

Related codes

P

Your boiler is struggling to operate because the electrical supply is unstable or too low, preventing the flame from starting safely.

High DIY-safe £100-350 Shared across the Ace HE range

What to check first

  1. Check if other electrical appliances in your home are flickering or underperforming
  2. Ensure the boiler is plugged directly into its fused spur and not an extension lead
  3. Reset the boiler by turning the control knob to the 'Reset' position for five seconds and then back to 'On'

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Voltage Regulator
  • Transformer

Related codes

Safety system failure

Your boiler's internal computer has detected a fault in its own safety monitoring system and has shut down to keep you safe.

High Engineer only £200-£400 Shared across the Ace HE range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
Water flow failure

Your boiler has stopped because it cannot detect enough water moving through the system to heat safely.

High DIY-safe £100-£250 Shared across the Ace HE range

What to check first

  1. Check your boiler pressure gauge to ensure it is sitting between 1 and 1.5 bar.
  2. If the pressure is too low, use the filling loop to top up the system.
  3. Reset the boiler once the pressure is corrected.

Parts commonly replaced

  • Water pressure switch
  • Circulating pump
  • Flow sensor

Related codes