E01 High

Heatline E01 Fault Code

The Heatline E01 fault code means: your boiler has tried to light itself but failed, often because gas isn't flowing correctly or the ignition spark isn't working.. It appears on 2 Heatline models in our database.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Ignition failure or spurious flame signal
Typical repair cost £100-£280 (including labour)

DIY fix possible

Check that your gas pre-payment meter (if you have one) has credit.Ensure your gas stopcock or isolation valves are fully open.Check if other gas appliances, like a hob, are working to confirm gas supply.Press the Reset button once to see if the boiler restarts.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

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Avoid the next call-out bill

A cover plan would handle faults like E01: no call-out fees, no surprise bills.

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Heatline models that show the E01 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Heatline E01 fault code information on this page is sourced and cross-checked against the official Heatline service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 31 August 2026