Medium
E12 on Heatline Sargon 30

Your boiler is struggling to accurately detect the temperature of the water used for your taps and showers, so it has stopped heating them to prevent potential overheating.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

DHW sensor fault (NTC)

Referenced from a related model
This code was carried over from a closely related model. Treat it as a guide and confirm against your boiler’s own manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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E11View →

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