Heatline Vizo 24 Fault codes & diagnostics

86 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2006-2010 Discontinued

Replaced by: Capriz 25

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 55 High 5 Medium 25 Low

All 86 documented codes

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E01

Your boiler has failed to light the gas flame or has become too hot and shut itself down as a safety precaution.

High DIY-safe £100-350

What to check first

  1. Check if your gas prepay meter has credit and your main gas lever is open.
  2. Press and hold the 'Reset' button for five seconds to attempt a restart.
  3. Ensure all radiator valves are fully open and there are no blockages in the white plastic condensate pipe outside.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Overheat thermostat
  • PCB

Related codes

E02

Your boiler has lost water pressure and has shut itself down to prevent damage to the internal components.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop, which is the flexible silver hose underneath the boiler.
  2. Slowly open the one or two taps on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the taps firmly once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure sensor

Related codes

E03

Your boiler's temperature sensor has failed or is disconnected, preventing the system from accurately measuring heat and causing it to shut down for safety.

High Engineer only £90-160

Parts commonly replaced

  • Heating Flow NTC Sensor
  • Wiring Harness Connection

Related codes

E05

Your boiler's temperature sensor for hot water has stopped working properly, meaning your system cannot accurately measure how hot the water is.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

E06

Your boiler has detected a problem with how it disposes of exhaust gases, meaning it has shut down for safety because the flue or chimney may be blocked.

High Engineer only £120-300

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Flue venting
  • Venturi tube

Related codes

Err

Your boiler's electronic display panel is failing to communicate with the internal system, which means the boiler cannot operate or respond to your commands.

High Engineer only £150-300

Parts commonly replaced

  • User interface/Display PCB
  • Wiring harness

Related codes

F00

Your boiler has lost the ability to measure the temperature of the water being sent to your radiators, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC flow temperature sensor

Related codes

F0

Your boiler has detected that there is not enough water pressure in the system to operate safely, which has caused it to shut down.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (the silver flexible hose) underneath your boiler.
  2. Open the two valves slowly to allow water into the system.
  3. Watch the pressure gauge and close the valves once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valves
  • Pressure sensor
  • Expansion vessel

Related codes

F01

Your boiler is failing to light because it cannot detect a flame or is not receiving a steady gas supply.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
F1

Your boiler has tried to light several times but has been unable to sustain a flame, meaning you will have no heating or hot water until it is reset.

High DIY-safe £100-£280

What to check first

  1. Check if your gas meter has credit or other gas appliances are working
  2. Ensure the gas isolation valve under the boiler is fully open
  3. Press and hold the 'Reset' button (the one with the flame symbol) for 2-3 seconds

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • PCB

Related codes

Showing 11–20 of 86
F2

Your boiler has stopped working because it can no longer accurately measure the temperature of the water in your heating system.

High Engineer only £90-160

Parts commonly replaced

  • Flow Temperature Sensor (NTC)
  • Connecting Wiring Loom

Related codes

F3

Your boiler has lost the ability to measure the temperature of your hot water, which usually means it won't provide hot water to your taps or showers.

High Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

F4

Your boiler has switched itself off because it has reached an unsafe temperature to prevent damage to the internal components.

High Engineer only £120-250

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger

Related codes

F5

Your boiler has detected a problem with how it clears waste gases, preventing it from firing up safely to provide heating or hot water.

High Engineer only £120-£350

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Venturi Tube

Related codes

F6

Your boiler is having trouble readng the temperature outside, which it usually uses to adjust how hard it needs to work to heat your home.

Low DIY-safe £90-160

What to check first

  1. Turn the boiler power switch to off
  2. Wait 30 seconds
  3. Turn the power back on and press the reset button

Parts commonly replaced

  • Outdoor temperature sensor
  • Control PCB wiring

Related codes

F10

Your boiler is struggling to circulate water properly, which stops your heating and hot water from working correctly.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Isolation valve

Related codes

F11

Your boiler has lost the ability to measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-180

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F20

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage to its internal components.

High Engineer only £120-250

Parts commonly replaced

  • NTC thermistor sensor
  • Pump
  • Primary heat exchanger

Related codes

F22

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexible hose) underneath the boiler.
  2. Open the small valve or tap on the loop to allow mains water into the boiler.
  3. Monitor the pressure gauge on the front until it reaches 1.5 bar, then turn the valve firmly off.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F23

Your boiler has detected that the water is not circulating properly, meaning it is getting hot in one area but not moving to the rest of your system fast enough.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow and return thermistors
  • System filter blockage

Related codes

Showing 21–30 of 86
F24

Your boiler is struggling to move water around the system fast enough, likely due to low water pressure or a blockage.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, use the filling loop to top it up to 1.5 bar
  2. Ensure all radiator valves are fully open
  3. Turn the boiler off and back on again to reset the temporary fault

Parts commonly replaced

  • Central heating pump
  • System filter
  • Pressure sensor

Related codes

F26

Your boiler has detected a problem with the internal part that controls the flow of gas, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £180-300

Parts commonly replaced

  • Gas valve stepper motor
  • Gas valve assembly

Related codes

F27

Your boiler is failing to detect a flame, so it has purposefully shut down to prevent gas from building up inside the system.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F28

Your boiler is trying to start but the flame is not catching, meaning it cannot provide you with heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F29

Your boiler has stopped because the internal flame keeps going out while it is trying to heat your water or home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F32

Your boiler is struggling to push air through its system properly, which has caused it to stop working to keep you safe.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi tube
F49

Your boiler has lost the communication signal between the main controller and the heating system, meaning it cannot receive instructions to provide heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • External thermostat/programmer

Related codes

F61

Your boiler's electronic control centre has detected a critical internal error and has shut down to prevent damage or unsafe operation.

High Engineer only £250-450

Parts commonly replaced

  • Printed circuit board (PCB)

Related codes

F62

Your boiler has detected an issue with its internal gas supply system and has safely shut itself down to prevent any unsafe operation.

Emergency Engineer only £180-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F63

Your boiler's internal computer has encountered a critical memory error and can no longer safely control the heating system, requiring professional attention.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Showing 31–40 of 86
F64

Your boiler is struggling to accurately read the water temperature, causing it to shut down for safety because the readings are changing too quickly.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness lead
  • Printed Circuit Board (PCB)

Related codes

F65

Your boiler has detected that its internal computer has become dangerously hot and has shut itself down to prevent fire or electrical damage.

High Engineer only £200-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal ventilation cooling fan

Related codes

F67

Your boiler has detected an issue with the flame detection system, meaning it cannot confirm that the burner is safely lit and will refuse to operate as a precaution.

High Engineer only £150-300

Parts commonly replaced

  • Main circuit board (PCB)
  • Flame rectification electrode
  • Wiring harness

Related codes

F68

Your boiler is struggling to keep a steady flame, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • PCB

Related codes

F70

Your boiler's electronic control panel is not communicating correctly with the main internal computer, which prevents the system from starting up safely.

High Engineer only £150-300

Parts commonly replaced

  • User Interface PCB
  • Main Control Board

Related codes

F71

Your boiler has lost the ability to accurately measure the temperature of the water used for your radiators, causing it to shut down for safety reasons.

High Engineer only £120-200

Parts commonly replaced

  • NTC flow temperature sensor
  • Wiring harness

Related codes

F72

Your boiler has detected an unusual temperature gap between the outgoing and incoming water, indicating the system is struggling to circulate heat correctly.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensors
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

F73

Your boiler is struggling to accurately measure the water pressure inside the system, which is preventing it from safely starting up your heating.

High Engineer only £120-220

Parts commonly replaced

  • Pressure sensor
  • Wiring harness

Related codes

F74

Your boiler's sensor is struggling to read your heating system's pressure, which prevents the unit from starting the heating or hot water safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F76

Your boiler has detected an internal issue with a safety device designed to shut the system down if it gets too hot, and it will no longer operate until this is inspected.

High Engineer only £120-220

Parts commonly replaced

  • Thermal fuse link
  • Overheat thermostat
  • Wiring harness
Showing 41–50 of 86
F77

Your boiler has detected an issue with the internal component that controls the gas supply, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F83

Your boiler has detected that there is not enough water pressure inside the system for it to heat your home safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a silver braided hose under the boiler.
  2. Open the valves attached to the loop slowly to allow water into the system.
  3. Monitor the pressure gauge on the front of the boiler until the needle reaches between 1.0 and 1.5 bar, then turn the valves off securely.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor

Related codes

F84

Your boiler is confused because its temperature sensors are giving conflicting readings or are not properly connected, causing it to stop heating your home to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F85

Your boiler's temperature sensors are reporting conflicting information because they are detecting heat from the same spot, causing the system to stop heating for safety.

High Engineer only £120-220

Parts commonly replaced

  • NTC temperature sensors
  • Wiring harness

Related codes

F86

Your boiler has lost the signal from the sensor that monitors your underfloor heating system, preventing it from activating those circuits.

Medium Engineer only £120-200

Parts commonly replaced

  • Underfloor heating sensor
  • Wiring harness
  • PCB
S.00

Your boiler is currently in standby mode because it has not received a signal from your thermostat to turn on the heating.

Low DIY-safe

What to check first

  1. Check that your room thermostat is switched on and set to a temperature higher than the current room temperature.
  2. Ensure your external timer or programmer is set to 'on' or 'timed' mode.
  3. Check that your boiler's internal heating dial is turned up.

Related codes

S.01

Your boiler is currently performing a required safety check by running its internal fan before attempting to light the flame.

Low Engineer only

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Printed circuit board

Related codes

S.03

Your boiler is failing to light the flame needed to produce heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
Showing 51–60 of 86
S.05

Your boiler is currently cooling down by running its internal components to clear heat, which is a normal part of the shutdown process.

Low Engineer only
S.06

Your boiler is currently running its internal fan to safely vent any remaining gases after the burner has turned off, which is a normal part of the shutdown process.

Low Engineer only
S.07

Your boiler is simply performing a routine safety cycle where the pump continues to run for a short time after heating to distribute residual warmth.

Low Engineer only
S.08

Your boiler is currently taking a temporary rest pause between heating cycles to prevent excessive wear and tear, which is a normal part of its operation.

Low Engineer only
S.11

Your boiler is currently preparing to ignite, but the internal fan is checking its position before the system starts burning fuel.

Low DIY-safe

What to check first

  1. Check if any other error codes appear permanently
  2. No action required as this is a normal status message
  3. Monitor the boiler to ensure it transitions to ignition

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Main PCB
S.13

Your boiler is failing to light the flame, so it has safely stopped operating to prevent gas from building up inside.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board
S.16

Your boiler is simply performing a routine safety process where the fan runs for a short time after the heating switches off to clear any leftover gases safely.

Low Engineer only

Parts commonly replaced

  • Fan unit
  • PCB

Related codes

Showing 61–70 of 86
S.20

Your boiler is currently preparing to fire by checking the water circulation, which is a normal part of the start-up process.

Low Engineer only

Parts commonly replaced

  • Central heating pump
  • PCB

Related codes

S.21

Your boiler is currently checking that its internal air extraction system is working correctly before it attempts to ignite the flame.

Low DIY-safe £120-250

What to check first

  1. Wait for the boiler to complete its pre-ignition sequence
  2. Observe if the status changes to a regular heating or hot water mode
  3. Monitor for any lockout codes if the status persists for more than 2-3 minutes

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board
S.23

Your boiler is failing to light the flame properly, meaning it cannot provide you with heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Printed Circuit Board (PCB)
  • Gas valve
S.25

Your boiler is currently cooling down its internal components after finishing a heating or hot water cycle, which is a normal part of the shutdown process.

Low Engineer only
S.28

Your boiler has temporarily stopped heating your hot water cylinder because it has reached a protective safety limit meant to prevent the system from overheating.

Medium Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • DHW pump
  • Diverter valve

Related codes

S.30

Your boiler is currently in standby mode because it hasn't received a signal from your thermostat or hot water tap to start heating.

Low DIY-safe

What to check first

  1. Turn up your room thermostat to a temperature higher than the current room temperature
  2. Check if your timer or programmer is set to 'On' or 'Timed' rather than 'Off'
  3. Run a hot water tap to see if the boiler initiates a firing sequence

Related codes

Showing 71–80 of 86
S.31

Your boiler is currently set to only provide hot water and is ignoring requests for central heating.

Low DIY-safe

What to check first

  1. Check your external timer or programmer to see if it is currently set to 'Hot Water Only' or 'Summer Mode'.
  2. Ensure your room thermostat or smart controller is set to a temperature higher than the current room temperature.
  3. Adjust the boiler's internal winter/summer settings via the control panel to enable heating mode.
S.32

Your boiler is struggling to operate its internal fan correctly, which is preventing it from safely lighting and heating your home.

High Engineer only £150-£300

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi/Air pressure tube

Related codes

S.35

Your boiler is having trouble managing the airflow needed to operate safely and has shut down to prevent any issues.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi

Related codes

S.36

Your boiler has detected that water is not circulating properly through the heating system, which is preventing it from distributing warmth to your radiators.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter
  • Heat exchanger
S.37

Your boiler has detected that the internal fan responsible for safely venting fumes is not spinning at the correct speed to run efficiently.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

S.41

Your boiler's internal water pressure is currently too high, which prevents it from operating safely to protect the system.

High DIY-safe £80-150

What to check first

  1. Locate a radiator in your home with a bleed valve
  2. Place a cloth and container under the valve
  3. Open the bleed valve slowly to release water until the boiler pressure gauge drops to the green zone (usually 1.5 bar)
  4. Close the valve tightly

Parts commonly replaced

  • Pressure relief valve
  • System pressure sensor
S.53

Your boiler has paused its heating process because the water circulating through your radiators is not returning to the unit quickly enough, often due to a blockage or restricted flow.

Medium DIY-safe £100-250

What to check first

  1. Check that your radiator valves are fully open throughout the house
  2. Ensure your thermostat is set correctly
  3. Bleed your radiators to remove any trapped air that may be causing a blockage

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

S.54

Your boiler has temporarily stopped heating because the water is not flowing through the system correctly, likely due to low water pressure or an airlock.

High DIY-safe £90-180

What to check first

  1. Check your boiler pressure gauge to see if it is below 1 bar.
  2. If low, use the external filling loop or internal key to top up the boiler pressure to 1.5 bar.
  3. Bleed your radiators to release any trapped air and then re-check the pressure.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Heating pump
S.58

Your boiler is temporarily running at a restricted, pre-set power level to protect itself, rather than adjusting its heat output normally.

Medium Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Main printed circuit board
  • Gas valve
Showing 81–86 of 86
S.92

Your boiler has detected that water is not flowing through the system correctly, which is preventing it from heating your home or your water.

High Engineer only £150-250

Parts commonly replaced

  • DHW flow sensor
  • Diverter valve
  • Central heating pump
S.95

Your boiler has detected an electrical power problem that is preventing it from safely heating your home or water.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
S.96

Your boiler has detected that hot water cannot circulate properly through the system, so it has safely shut down to prevent overheating.

High Engineer only £120-250

Parts commonly replaced

  • Return temperature sensor
  • Central heating pump
  • System filter
S.97

Your boiler has detected that the water pressure sensor is not providing a signal, which prevents the heating and hot water from turning on.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
S.98

Your boiler has detected that hot water cannot flow through the pipes properly, which has caused it to stop working for your radiators and taps.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • Primary Heat Exchanger
  • Central Heating Pump