Medium
d.93 on Heatline Vizo 28

Your boiler has lost its specific identification settings, usually because the internal memory has been wiped or the main control board is struggling to communicate.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Device Specifi c Number

From this model's manual
Verified against the Heatline Capriz Plus installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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